An report has revealed a high number of complaints against MTN, also that consumers are not happy with their services.
This was revealed in the Consumer Goods and Services Ombudsman's annual report for 2015/16.
702's Xolani Gwala spoke to Consumer Ombudsman, Neville Melville, regarding more details on the issue.
Listen to the interview below:
We find that the high street brands have departments in place, they understand the law and the process usually goes well.— Neville Melville, Consumer Ombudsman
As far as cellphone companies are concerned I think it's expected that there'll be a high number of complaints coming through.— Neville Melville, Consumer Ombudsman
What we can do is to report the matter to the National Consumer Commission and the importance of that is it's actually in contravention of the Consumer Protection Act for a person not to comply with the code.— Neville Melville, Consumer Ombudsman