The Consumer Goods and Services Ombudsman (CGSO) has revealed that MTN is the most complained about company in its Annual Report for 2015/2016.
The ombudsman holds a record of 613 complaints by the mobile network’s consumers between March 2015 and February 2016.
Embattled MTN was followed by the JD Group and Vodacom.
The ombud also says complaints about other networks only reflect until July due to the network providers’ refusal to work with the CGSO.
The Money Show’s Bruce Whitfield interviewed Magauta Mphahlele, Chairperson of the CGSO.
Scroll down for quotes from the audio below.
Companies who don’t comply are in contravention of the Consumer Protection Act.— Magauta Mphahlele, Chairperson of the CGSO
All the companies listed have been willing to submit to the Ombudsman. MTN has, from the beginning, voluntarily come on board.— Magauta Mphahlele, Chairperson of the CGSO
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