Discovery Vitality Active's Apple Watch deal points adjustment

Adjustments to Discovery's Vitality Active Rewards' Apple Watch deal have raised the concerns of some members.

Consumer journalist Wendy Knowler says that when Vitality adjusted its points allocation system on 1 April this year, many members who had taken on the Apple Watch deal believed they had earned enough points to pay for it, but did not qualify and were penalised.

Dr Craig Nossel, Head of Vitality Wellness at Discovery, says that the points rates were changed as there were some people who were gaming the points system. Dr Nossel also said that the heart rate for certain points earning were adjusted to satisfy more moderate and vigorous physical activity.

Knowler and Dr Nossel spoke to #NightTalk's Gugs Mhlungu and Sizwe Dhlomo.

Listen to the conversation below:

We launched Active Rewards in September last year. The main focus is how do we get people to be active on a more consistent basis

Dr Craig Nossel, Head of Vitality Wellness at Discovery

If we can incentivise and assist our members to become healthier, that then lowers the cost of healthcare, which we know is a major problem in the country

Dr Craig Nossel, Head of Vitality Wellness at Discovery

We've always said that we have a dynamic programme. We add benefits and we look at how do we get people to do things that are good for them for the right health outcomes

Dr Craig Nossel, Head of Vitality Wellness at Discovery

A lot of complainants were doctors, medical people who were members themselves

Wendy Knowler, consumer journalist

A lot of their (Vitality Active) members are very fit people... they are running marathons and doing a lot of extreme stuff. They are very upset, saying that a lot events theya re taking part in aren't recognised by the programme

Wendy Knowler, consumer journalist

I've had a lot of people saying the heart rate that is being set is not healthy, that people are pushing themselves too hard trying to get points

Wendy Knowler, consumer journalist

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