The Science Of ...

The Science Of ... Call Centres

You've probably never wondered what happens before and after the annoying sales rep calls you trying to sell you something that you don't think you need.

You'd be surprised to find that the call centre is a complex hive of activity and CEO of the national call centre body, Gareth Prichard explains why the call centre industry could do with more growth.

This week Bruce takes a look at the science of running an effective call centre:


Recommended

by NEWSROOM AI
Read More
The Science Of ... Wearable Technology

The Science Of ... Wearable Technology

Ray White speaks to Quantifi CEO, Nick Cooke who explains the science of wearable technology.

The Science Of ... The Board

The Science Of ... The Board

Bruce chats to Dr Len Konar who sits on the board of 7 committees - he explains the intricacies of the board.

The Science Of ... Ballet

The Science Of ... Ballet

CEO of Joburg Ballet, Dirk Badenhorst breaks down "The Science Of ... Ballet" for Bruce Whitfield.

The Science Of ... Ethics

The Science Of ... Ethics

Bruce chats to Head of Ethics Advisory for KPMG South Africa, Schalk Engelbrecht who answers the question is load shedding ethical?

The Science of .... the Shoe Business

The Science of .... the Shoe Business

Bruce Whitfield talks to Unique Feet's Master Shoe Fitter Richard Kushlick to find out about the science of the Shoe Business.

Popular articles
[LISTEN] 'Zuma's  affidavit in aid of Tom Moyane is a fascinating move'

[LISTEN] 'Zuma's affidavit in aid of Tom Moyane is a fascinating move'

Journalist at Daily Maverick’s Investigative Team Scorpio Pauli Van Wyk shares her take on this development.

Momentum to pay all violent crime claims, regardless of previous medical history

Momentum to pay all violent crime claims, regardless of previous medical history

The Money Show’s Bruce Whitfield interviews Johann le Roux, CEO at Momentum Life.

Bara doctor takes medical aid to court for denying him 'pricey' cancer treatment

Bara doctor takes medical aid to court for denying him 'pricey' cancer treatment

Dr Sipho Bvuma says Gems has refused to pay for his expensive brain cancer treatment, which he believes will prolong his life.

[WATCH] An  excruciating moment as  woman jumps into frozen lake...ouch!

[WATCH] An excruciating moment as woman jumps into frozen lake...ouch!

Khabazela shares tweets and Facebook posts that have gone viral.

'Momentum did nothing wrong, legally. But the man died protecting his family!'

'Momentum did nothing wrong, legally. But the man died protecting his family!'

The Money Show’s Bruce Whitfield interviews consumer journalist Wendy Knowler.

Markus Jooste will absolutely hate this book by FM Editor Rob Rose

Markus Jooste will absolutely hate this book by FM Editor Rob Rose

Financial Mail Editor Rob Rose talks about his book, “Steinheist: Markus Jooste, Steinhoff and SA’s biggest corporate fraud”.

[LISTEN] 'We will not pay out the insurance claim', MMI CEO tells Eusebius

[LISTEN] 'We will not pay out the insurance claim', MMI CEO tells Eusebius

Eusebius McKaiser engages MMI CEO in a fiery debate about why they won't pay gunshot victim's R2.4 million policy claim.