The Public Service Commission (PSC) has found that some pensioners wait up to 10 years for their pay-outs, instead of 60 days as stipulated by law.
The PSC provides oversight over the public service and ensures that they are run ethically and efficiently.
The public sector watchdog is looking into ways to resolve the issue after the results emerged from a study that was conducted.
702's John Robbie spoke to the public entity's Commissioner, Phumelele Nximande, regarding the issue.
Nzimande says the Government Pensions Administration Agency (GPAA) administers pensions on behalf of its primary clients, the Government Employees Pension Fund (GEPF) and National Treasury.
Listen to the interview below:
All is not well in terms of processing pension payouts when people either retire, resign, or die while in service.— Phumelele Nzimande, PSC Commissioner
Nzimande said one of the reasons for delays is people's banking and address details are found to be incorrect.
However, she said the delays are also due to inefficiency within the departments. Nzimande said the commission is taking the matter seriously and hoping to resolve the bottlenecks.