First National Bank (FNB) says its experiencing intermittent connectivity issues due to a network upgrade on all of its banking channels, including cellphone and internet banking, ATMs and pay points.
FNB apologises to customers experiencing intermittent issues using our banking services.We are urgently working to restore all channels.— FNB South Africa (@FNBSA) July 25, 2016
The bank has apologised for the inconvenience caused to its customers, and hopes to restore all services by the end of the day.
FNB's Chief Information Officer Mohammed Hassem says the network upgrade was planned for the weekend, while a component started "acting up".
Hassem says technicians are working to stabilise the problem to ensure that services are restored as soon as possible.
Listen to the full conversation from The Midday Report with Stephen Grootes: