What retailers don't want you to know about returning faulty items

It's important for consumers to know their rights regarding return policies and retail practices, insists consumer journalist Wendy Knowler.

She explains that retailers often fail to distinguish between a non-defective item (from a change of heart) and a defective item when composing their return policies.

According to Knowler, consumers have zero right of return when it comes to a non-defective item.

However, buyers have various rights if the item is defective, i.e. it doesn't work, is incomplete or damaged.

Knowler unpacks the following right consumer's have when returning defective items:

  • there is an inherent warranty of 6 months on all items (even for second-hand goods) stated in the Consumer Protection Act
  • the defective item must be returned with proof of payment
  • consumers can choose between a cash refund, the replacement or repair of a defective item
  • retailers sometimes exploit consumers who don't know their consumer rights and don't tell them about their options
  • if a repaired item becomes defective for a second time, retailers are not allowed to try repair it again
  • retailers, in the electronic sector, are allowed to send the item for a technical assessment to rule out user abuse
  • consumers must keep their till slips for the duration of all item warranties to help with legal recourse

She answered several questions from CapeTalk listeners on the Pippa Hudson Show.

Listen to the detailed conversation with Wendy Knowler:

Read More
Victims of Athlone dog attack recovering well

Victims of Athlone dog attack recovering well

A crowd-funding campaign ‘Sunshine & Superhero has been set up to help the family with the ordeal.

We're still hopeful for the release of Steve McGown - Gift of the Givers

We're still hopeful for the release of Steve McGown - Gift of the Givers

McGown was abducted nearly 6 years ago by al-Qaeda militants in Mali and Gift of the Givers still fighting to get him released.

Meeting between the City and community leaders currently underway in Joe Slovo

Meeting between the City and community leaders currently underway in Joe Slovo

It is currently not clear what triggered the violent unrest in the area but there's been a heavy police presence.

Harry Potter turns 20 and listeners share other fave magical childhood reads

Harry Potter turns 20 and listeners share other fave magical childhood reads

Listeners shared lots of books they have read and re-read countless times since childhood.

Swine flu: No need for concern

Swine flu: No need for concern

W Cape Department of Health deputy director says swine flu cases are expected this season but there's nothing to worry about.

Health and wellness: All you need to know about ears, nose and throat

Health and wellness: All you need to know about ears, nose and throat

CapeTalk's Pippa Hudson speaks to Dr Gary Kroukamp, ENT specialist about a couple of ENT conditions that we need to be aware of.

Popular articles
So what exactly is radical economic transformation?

So what exactly is radical economic transformation?

Wits associate professor of economics Christopher Malikane speaks to Azania Mosaka about the term that is being bandied about.

‘My worst fear is being 80 years old and poor’ – famed actor Dr. John Kani

‘My worst fear is being 80 years old and poor’ – famed actor Dr. John Kani

"My earliest memory of money is my father saying, ‘Why do you want to do this thing? How are you going to feed the family?'"

Money market accounts (and Exchange Traded Funds) FAQs answered

Money market accounts (and Exchange Traded Funds) FAQs answered

Personal finance guru Warren Ingram explains what money market accounts are and the difference between various ETFs.

Stephen McGowan's family still hoping for his return after 2011 Mali abduction

Stephen McGowan's family still hoping for his return after 2011 Mali abduction

The Gift of The Givers and the government are both working to secure his release.

Meet the founder of Capitec Bank, named ‘Best Bank on Earth and Cheapest in SA’

Meet the founder of Capitec Bank, named ‘Best Bank on Earth and Cheapest in SA’

Michiel le Roux speaks about the fascinating story behind the little bank that has the Big 4 shaking in their boots.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?