What retailers don't want you to know about returning faulty items

It's important for consumers to know their rights regarding return policies and retail practices, insists consumer journalist Wendy Knowler.

She explains that retailers often fail to distinguish between a non-defective item (from a change of heart) and a defective item when composing their return policies.

According to Knowler, consumers have zero right of return when it comes to a non-defective item.

However, buyers have various rights if the item is defective, i.e. it doesn't work, is incomplete or damaged.

Knowler unpacks the following right consumer's have when returning defective items:

  • there is an inherent warranty of 6 months on all items (even for second-hand goods) stated in the Consumer Protection Act
  • the defective item must be returned with proof of payment
  • consumers can choose between a cash refund, the replacement or repair of a defective item
  • retailers sometimes exploit consumers who don't know their consumer rights and don't tell them about their options
  • if a repaired item becomes defective for a second time, retailers are not allowed to try repair it again
  • retailers, in the electronic sector, are allowed to send the item for a technical assessment to rule out user abuse
  • consumers must keep their till slips for the duration of all item warranties to help with legal recourse

She answered several questions from CapeTalk listeners on the Pippa Hudson Show.

Listen to the detailed conversation with Wendy Knowler:


Recommended

by NEWSROOM AI
Read More
Meet Johnny Miller, the man using drone photography to change peoples' views

Meet Johnny Miller, the man using drone photography to change peoples' views

Photographer Johnny Miller discusses the impact of his moving work and how he captures his eye-opening images.

Third-party car insurance cover and why it's sometimes just not worth it

Third-party car insurance cover and why it's sometimes just not worth it

Consumer journo Wendy Knowler explains why it can be better to claim on your own car insurance after an accident.

The warning signs of parental alienation

The warning signs of parental alienation

Parental alienation is now officially recognised by the World Health Organisation as a ‘caregiver-child relationship problem.’

Cape Town to host leading experts from water-scarce cities around the world

Cape Town to host leading experts from water-scarce cities around the world

Cape Town will host a major global conference on climate change at the start of 2020. Event's organiser explains what to expect.

#OnTheYellowCouch with singer, and now author, Nianell

#OnTheYellowCouch with singer, and now author, Nianell

The SAMA award winner is turning her hand to writing with the release of her first book, “Life Simplified”.

SA-born wildlife veterinarian captures his work and life journey in photo book

SA-born wildlife veterinarian captures his work and life journey in photo book

The book is a visual narrative that depicts the life of a wildlife veterinarian and the obstacles facing conservation in Africa.

Popular articles
'It turns out DA MP Natasha Mazzone was right about load shedding'

'It turns out DA MP Natasha Mazzone was right about load shedding'

Last month, Eskom shut down claims by the Democratic Alliance that load shedding was on the cards.

[WATCH] Commuters on station stop train from hitting passenger

[WATCH] Commuters on station stop train from hitting passenger

Khabazela shares tweets and Facebook posts that have gone viral.

[WATCH] How many people does it take to park a car?

[WATCH] How many people does it take to park a car?

Khabazela shares tweets and Facebook posts that have gone viral.

'We discuss stocks and options with our children at the dinner table'

'We discuss stocks and options with our children at the dinner table'

Bruce Whitfield interviews Basetsana Kumalo about her attitude to money (hopes and fears, successes and failures, etc.).

'Had abuser been a male teacher, we would have had a crazy outcry from society'

'Had abuser been a male teacher, we would have had a crazy outcry from society'

Pundits discuss the sexual misconduct allegations at Bishops Diocesan College in Cape Town.

[WATCH] Boy explaining what he heard when parents had sex goes viral

[WATCH] Boy explaining what he heard when parents had sex goes viral

Khabazela shares tweets and Facebook posts that have gone viral.

It's VW, but not as you know it - Why did Volkswagen change its logo?

It's VW, but not as you know it - Why did Volkswagen change its logo?

John Maytham asks what's behind Volkswagen's new-look logo...

5 retirement saving tips for those who left it late

5 retirement saving tips for those who left it late

It’s better to start late than never! The Money Show’s Bruce Whitfield interviews Jeanette Marais.

[WATCH] Woman faints after hairdresser cuts 12-inch hair without telling her

[WATCH] Woman faints after hairdresser cuts 12-inch hair without telling her

Khabazela shares tweets and Facebook posts that have gone viral.