Vodacom slaps its subscribers with a tariff increase

Vodacom subscribers expressed outrage on social networks over an announcement of an increase in tariffs on five of its plans from 1 May. The increase applies to both new and existing contracts that subscribed on Vodacom Smart, uChoose smart, uChoose Flexi, Top Up and Mobile Broadband packages.

702/CapeTalk presenter Africa Melane spoke to Wendy Knowler, consumer journalist at TimesLive, about the rights of the consumer.

According to Knowler, Vodacom has to give its subscribers 20 business days' notification. Knowler also mentioned that there is a clause in the regular consumer contract that says the charges by Vodacom may vary from time to time. This means that Vodacom has the right to increase its subscription fees at any point within the 24 months.

The supplier may change the fees but the consumer should be given a chance to cancel. The cancellation of course comes with terms and conditions that the consumer remains liable to the supplier for amounts owed up to the date of cancellation. The supplier may impose a reasonable penalty or charge for any goods supplied - Consumer Protection Act (CPA).

According to Business Day, Vodacom wants to improve revenue that has been dampened by a cut in the regulated interconnection fee — the fee that cellular companies pay each other to carry calls on each other’s networks — and rising power costs. Sales declined by 3.1 percent to R16-billion the three months to December.

Listen to the advice Wendy Knowler gives to callers wanting to know more about their rights on the matter:


Recommended

by NEWSROOM AI
Read More
[LISTEN] Absa customers not feeling the Africanicity and logo rebranding

[LISTEN] Absa customers not feeling the Africanicity and logo rebranding

Callers on the open line debate the Absa new logo and Absa's group marketing defends the rebranding.

What employees should understand about workplace absenteeism

What employees should understand about workplace absenteeism

Labour law expert Neil Searle explains why bosses need to have clear rules and procedures to follow in cases of absenteeism.

[LISTEN] Who delivered the best Mandela lecture? Barack Obama or Prof Lumumba

[LISTEN] Who delivered the best Mandela lecture? Barack Obama or Prof Lumumba

Eusebius McKaiser and callers on the open line discuss Professor Lumumba's Mandela lecture and the 67minutes for Mandela.

'When celebs are involved in domestic violence to say it's so sad is irritating'

'When celebs are involved in domestic violence to say it's so sad is irritating'

Eusebius McKaiser says the public should take a strong view in a case such as the Given and Ipeleng Mkhari assault charges.

'Gag order' against Holomisa will not make bad publicity go away - Karyn Maughan

'Gag order' against Holomisa will not make bad publicity go away - Karyn Maughan

The court ordered Holomisa to stop repeating corruption claims implicating Lebashe Investment Group and other PIC associates.

Vodacom is unilaterally hiking existing contract tariffs. Is this legal?

Vodacom is unilaterally hiking existing contract tariffs. Is this legal?

Vodacom will unilaterally hike some of its voice and data contract tariffs on 1 May. Is this legal? Vodacom explains…

Popular articles
Madiba’s private secretary Zelda la Grange opens up about money (hers and his)

Madiba’s private secretary Zelda la Grange opens up about money (hers and his)

Bruce Whitfield interviews La Grange about her and Madiba's attitude to money (hopes and fears, successes and failures, etc.)

You’re either a ‘money slave’ or a ‘money master’ (says author of 'My Money')

You’re either a ‘money slave’ or a ‘money master’ (says author of 'My Money')

The Money Show’s Bruce Whitfield interviews Sugar Creek financial expert and author of “My Money” Gerald Mwandiambira.

How to make money through ‘buy-to-let’ (using very little of your own money)

How to make money through ‘buy-to-let’ (using very little of your own money)

Bruce Whitfield interviews Francois Janse van Rensburg, author of “Making Money through Buy-To-Let in South Africa".

Retirement: 8 biggest mistakes people typically make…

Retirement: 8 biggest mistakes people typically make…

The Money Show’s Bruce Whitfield interviews Galileo Capital Financial Advisor Warren Ingram.

Friday Profile: Nelson Mandela Foundation's Sello Hatang

Friday Profile: Nelson Mandela Foundation's Sello Hatang

This Friday Azania Mosaka explores the life of Sello Hatang, chief executive officer of the Nelson Mandela Foundation.

MTN Walk The Talk with 702: Get your entries in and be part of a united Joburg!

MTN Walk The Talk with 702: Get your entries in and be part of a united Joburg!

Join Joburgers from all walks of life come together peacefully, united in their diversity for a fun family day out.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?