After a disappointing performance in tough economic conditions, Kenya Airways are using their recent win of the coveted Africa's Leading Airline title at World Travel Awards to focus their business activities.
And thanks to a very young fleet of nearly 40 aircraft (the youngest in Africa), they also won Best Business Class Product at the Awards - for the fourth consecutive year!
We've got very friendly staff, resilient staff, they'll go the extra mile - they'll go out of their way to make you happy. So we really work on our customer experience.— Chris Diaz, Marketing Director of Kenya Airways
Nikiwe joined Chris Diaz, Marketing Director of Kenya Airways in the Pride Lounge at Jomo Kenyatta International Airport (it's the second best lounge in the world according to the SkyTeam ratings). Chris took the opportunity to tell Nikiwe about Operation Pride - a business-wide initiative, touching over 4000 staff of Kenya Airways - and how it would add to the appeal of the Kenya Airways offer to the lucrative South African market.
We've seen growth in terms of our revenue, passenger numbers are also growing... We also move a lot of Cargo using our SkyTeam partners.— Chris Diaz, Marketing Director of Kenya Airways
We really connect the Africa people and the Africa business to grow the Africa intra-trade.— Chris Diaz, Marketing Director of Kenya Airways
Click here to access the Africa Connected portal or click below to watch Chris Diaz, Marketing Director of Kenya Airways in conversation with Nikiwe Bikitsha...