Insurance companies tracking social media to verify clients' claims

Insurance companies are using sophisticated investigators as a way of corroborating claims made by clients.

Some of the tactics used through gaining access via geolocation functions and activity on social media platforms for information gathering and measure client risk.

For example, what one posts on their social networking sites would be something that insurers would be interested in looking at in assessing claims.

Maria Philippodes, Norton Rose Fulbright

702's Azania Mosaka spoke to insurance specialist, Maria Philippides, about how technology is helping insurers.

She said the new tactic is not a violation to the right to privacy as content shared on social media becomes available in the public domain.

Listen to the interview below:


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