Today's Big Stories

Why you should double-check your cellphone contract plan

Many mobile users are unaware of the terms of their cellphone contract plans, particularly when upgrading packages or migrating to different networks.

Consumers often forfeit accumulated data and airtime when changing contract plans - even on the same service provider.

Steven Ambrose, CEO of tech consulting company Strategy Worx, says as many as 15 million contracts and 18 million subscribers are affected by lost carry-over data.

Ambrose advises that consumers need to speak to their service providers before making any contract changes.

He has encouraged consumers to ask about the carry-over policy that applies to their plans.

The mobile network business has fundamentally changed, offering classic, hybrid and converged plans for cellphone contracts.

According to Ambrose, network providers are faced with the tough task of integrating old and new product offerings into their established industry billing system.

We've all got this problem of sitting on packages that are, perhaps, a combination. A combination of old, new, data built-ons, data bundles etc., etc.

Steven Ambrose, CEO of Strategy Worx

Ambrose has cautioned consumers to see the provision of data and airtime as a service, rather than a physical product.

He says networks offer the ability to use a certain amount of predefined data or airtime - not the amount itself.

You're buying a service. You're not buying a product. It is essential for us to understand that data and airtime is a service.

Steven Ambrose, CEO of Strategy Worx

Have a listen to Steven Ambrose break it down:


This article first appeared on CapeTalk : Why you should double-check your cellphone contract plan


Recommended

by NEWSROOM AI
Read More
Veterans and ANC not on same page about terms of consultative conference

Veterans and ANC not on same page about terms of consultative conference

ANC vets want civil society groups present at the consultative conference, which they want held separately from another meeting.

Top SABC journos applauded for brave testimony

Top SABC journos applauded for brave testimony

EWN's Gaye Davis summarises the evidence of the SABC journalists who appeared before the ad hoc committee in Parliament.

If you're gona be a hero (and smash a car window), make sure you can prove harm

If you're gona be a hero (and smash a car window), make sure you can prove harm

A criminal lawyer explains what leg citizens can stand on if they witness a child or pet locked in a vehicle in risky conditions.

SABC 'in contempt of court' if Motsoeneng reports for duty, says DA

SABC 'in contempt of court' if Motsoeneng reports for duty, says DA

The DA's James Selfe says it is not clear whether SABC's Hlaudi Motsoeneng will be either fired or suspended pending an inquiry.

Tweeps throw shade as court shows Motsoeneng the door

Tweeps throw shade as court shows Motsoeneng the door

A judge has ruled that Hlaudi Motsoeneng should not hold any position at the SABC and Twitter has wasted no time reacting.

5 tips on how to save data

5 tips on how to save data

Network operators aren't cheating you out of data, explains tech expert Duncan McLeod.

Popular articles
Vigilante mob attacks alleged criminals in Daveyton

Vigilante mob attacks alleged criminals in Daveyton

Tensions are rife in the East Joburg township as the community attacked and killed criminals.

[WATCH] Dad uses a drone to pull out son's tooth

[WATCH] Dad uses a drone to pull out son's tooth

Khabazela shares YouTube videos gone viral including a barmaid hitting a colleague who slapped her rear during a routine.

'There is no way Magnus Malan could've done the things he is accused of'

'There is no way Magnus Malan could've done the things he is accused of'

Former police minister Adriaan Vlok has rejected accusations that former minister Malan was at the centre of a paedophile ring.

[Listen] Lottery responds to Tshepo's fraud claims

[Listen] Lottery responds to Tshepo's fraud claims

Philemon Letwaba says Tshepo's case relates to some of the issues that they are dealing with on a daily basis.

[WATCH] Kid goes from 'be a fart machine at work' to 'I love you dad'

[WATCH] Kid goes from 'be a fart machine at work' to 'I love you dad'

Khabazela shares tweets & videos that have gone viral including a parrot that told firefighters the F-word during its rescue.

[WATCH] Is it a cow's penis or an udder? Well, this kid thinks it's a penis

[WATCH] Is it a cow's penis or an udder? Well, this kid thinks it's a penis

Check out the videos, tweets, Facebook posts that have gone viral and why this kid cheered her dad on in the toilet.