Criminals often find new ways of targeting consumers through online scams during the festive season.
In a recent incident, a Standard Bank client fell victim to a phishing scam while making a payment into another account.
However, upon contacting the bank's call centre, he was told there would be no reimbursement of the lost funds.
Standard Bank does not have any policy saying we will not pay when clients call us for such incidents.— Vuyo Mpako, Standard Bank
702's Bruce Whitfield spoke to head of digital banking at Standard Bank, Vuyo Mpako, who clarified the bank's policy. He said that all reported incidents are thoroughly investigated to find recourse for their clients.
Each and every case in investigated. It is a little bit more complex than just a call centre agent.— Vuyo Mpako, Standard Bank
Listen to the interview below: