Consumer Commission may probe Ford's conduct after Kuga recalled

The National Consumer Commission (NCC) may conduct an investigation into the conduct of Ford motor company after the decision to recall all 1.6l Kuga vehicles.

Drivers have lodged various complaints about the motoring company regarding its poor and slow communication on its flaming vehicle models.

Ford says 39 incidents of the vehicles catching fire have been reported to them directly.

The NCC says it only learnt about the incidents through social media on 5 December 2016 and will look into complaints to assess if an investigation into Ford is warranted.

Ford announced a recall following pressure from the commission and a preliminary investigation using maintenance check recalls assessed at least 624 vehicles.

NCC Deputy Commissioner Thezi Mabuza says the commission would have acted sooner if Ford or consumers had come forward to them.

Mabuza has urged consumers to pursue legal recourse and file complaints to Ford and the National Consumer Commission.

Irrespective of whatever happened, they are still liable for the loss of life, the vehicle and the damaged to other goods and property.

Thezi Mabuza, Deputy Commissioner of the National Consumer Commission

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This article first appeared on CapeTalk : Consumer Commission may probe Ford's conduct after Kuga recalled


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