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Kuga owner vents frustration at Ford service

17 January 2017 11:28 AM

Customers have lambasted the car manufacturer after being told to bring their Kuga's in for repair.

702 Breakfast Show listeners have shared their experiences with Ford South Africa after the 'late' decision to recall all Kuga 1.6l vehicles for repair on Monday.

Ford promised to assist customers with a courtesy car while the vehicle is being repaired.

I have taken my Ford into the Constantia branch this morning. Myself and about seven customers other customers are here this morning with no car hires that were promised.

Nikita, caller in West Rand

They have promised us enough courtesy cars and now we are stuck here with no means to get to work.

Nikita, caller in West Rand

Ford is actually telling us that we have to go to Ford SA directly because dealerships are not gonna give us courtesy cars.

Nikita, caller in West Rand

They told us to be here at 6:30, they only opened at 7:10.

Nikita, caller in West Rand

We are sitting around, we don't know what to do? How do we get to work from now?

Nikita, caller in West Rand

Xolani Gwala also expressed his views on the Ford Kuga fire saga.

Ford South Africa have badly lost the plot. They have terribly let down their customers and damaged their brand in Kuga fire saga. Even after more than 13 months of this raging scandal and 47 Kugas bursting into flames, by all accounts Ford was still hoping he crisis will go away. It took threats and pressure from the National Consumer Commission for them to do something.

Xolani Gwala, 702 Breakfast host

The sound of their silence was just too loud, when their customers were panicking calling us here on 702, worrying about their lives. They should have known better than keeping silent and hoping the crisis will go away.

Xolani Gwala, 702 Breakfast host

Listen to Xolani Gwala's full comment below...


17 January 2017 11:28 AM