Office of the Tax Ombud, CEO Advocate Eric Mkhawane, says there has been a rise in complaints about refund delays from the South African Revenue Service (Sars).
Xolani Gwala spoke to Mkhawane following a number of calls from listeners raising their concerns on tax refund delays.
Mkhawane says Sars is legally allowed to withhold refunds if they suspect something, but there is no legal basis if a taxpayer has complied with the process.
We urged the Commissioner that there has to be a turn-around time, because the frustration is that people have complied...— Advocate Eric Mkhawane, office of the Tax Ombu CEO
Our responsibility is to go and investigate what the delay is. The best we can do is to say to Sars 'here there shouldn't be a delay'. The best we can do is to alert the Commissioner if things are not changing.— Advocate Eric Mkhawane, office of the Tax Ombu CEO
Here's how to contact the office of Tax Ombud and more on Sars complaints...