Ster-Kinekor takes heed of customers complaints about website woes

Cape Talk callers recently complained that the Ster-Kinekor website was not working adequately, making it difficult to browse through the website.

Yugeshree Frylinck, Chief of Customer Experience at Ster-Kinekor Theatres, has apologised for this and admits they can do better.

Frylinck says changes are being made as and when customer complaints come in.

There is an interim solution that we are going to try and gear up from our customers and there is a forward planning solution that we are looking at right now.

Yugeshree Frylinck, Chief of Customer Experience at Ster-Kinekor Theatres

Right now where we are sitting is that we have overhauled our entire point of sale system.

Yugeshree Frylinck, Chief of Customer Experience at Ster-Kinekor Theatres

Listen to the interview below....


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