Spur has issued a nationwide ban against a man involved in what has been described as a racist incident at one of its branches on Sunday.
A video of a white man threatening to attack a black woman inside a Spur restaurant at The Glen in Johannesburg has sparked outrage online.
Spur CEO Pierre van Tonder says the restaurant chain stands for family values and will not tolerate threats of violence against women.
Women need to be respected.— Pierre van Tonder, Spur CEO
For a man to behave in this fashion, in a family restaurant in front of children, we find totally unacceptable.— Pierre van Tonder, Spur CEO
Van Tonder explains that the man has not yet been identified, but his picture will be distributed across all Spur branches through its internal communication portal.
This gentleman's picture will be up in Spurs and he will be asked to leave, should he arrive at any of our establishments.— Pierre van Tonder, Spur CEO
He advises that Spur staff have never been trained for customer confrontation of this nature and he will consider reviewing their training manual.
Van Tonder says the Spur staff on duty during the incident will be interviewed and offered trauma counselling, should they need it.
He says he has not seen any incident like this in his 35 years with the restaurant group.
Take a listen to the interview with 702's Redi Tlhabi:
At the same time, Spur founder Allen Ambor says it is unfortunate that the incident came to light on Human Rights Day.
We are appalled that a customer can approach another customer, particularly a lady, in such an aggressive manner.— Allen Ambor, Spur founder
Spur's attitude is that something like this is completely unacceptable... We've banned him from going to Spur. We don't need or want customers like that.— Allen Ambor, Spur founder
According to Ambor, Spur management has his credit card details and will follow up on his information.
He explained the circumstances which led to the altercation and how management handled the situation.
Take a listen to the interview with CapeTalk's Koketso Sachane: