Small Business Focus

Good service, bad service, efficient service… What does “service” really mean?

#BadServiceMustFall

Got great service? Click here (Gauteng) or here (Western Cape) to nominate them for this year’s 702/CapeTalk Small BusinessAwards with Sage One.

--

What does “service” mean? What is “good” service? How do you differentiate the service you offer from those of your competitors? What do you do differently?

“We’re getting better at service in South Africa”, says Aurik Business Incubator CEO Pavlo Phitidis. “But it varies a lot!”

Phitidis says every small business needs a system for service that you follow every time. “If you can turn the service you deliver into a system then you can maintain your service levels even when the number of customers increases.”

Service is a component of branding. If your operations don’t deliver according to expectations then you don’t have great service.

Listen to the audio for Phitidis’ invaluable advice.

#BadServiceMustFall

Got great service? Click here (Gauteng) or here (Western Cape) to nominate them for this year’s 702/CapeTalk Small BusinessAwards with Sage One.


Read More
Wanna be a small business owner? Interested in buying a franchise? Read this...

Wanna be a small business owner? Interested in buying a franchise? Read this...

We interview the Chairman of the Franchise Association of South Africa about the ins and outs of franchises.

How to deal with your landlord

How to deal with your landlord

Aurik Business Incubator's Pavlo Phitidis gives advice on how small businesses should deal with their landlords.

Got a bright idea? How to turn it into a product or service you can sell

Got a bright idea? How to turn it into a product or service you can sell

Aurik Business Incubator Director and CEO Pavlo Phitidis takes listeners’ calls and analyses their products/service ideas.

How to go to market with your bright idea

How to go to market with your bright idea

Do you have an idea that could be worth a fortune? Here's how to turn that idea into something real you can sell.

How small businesses should respond to struggling big businesses they supply

How small businesses should respond to struggling big businesses they supply

The actions small business owners should undertake to change their offering to struggling big businesses they supply.

6 tips to create more time in 2015

6 tips to create more time in 2015

Small business guru Pavlo Phitidis discusses 6 simple, yet effective, steps to ensure a far less rushed, more productive 2015.

How to turn R1000 into a thriving business

How to turn R1000 into a thriving business

Valerie Pole took R1000 and turned it into an extremely profitable business (and then wrote a book about it).

Popular articles
Dr Mbuyiseni Ndlozi opens up about his thesis

Dr Mbuyiseni Ndlozi opens up about his thesis

Ndlozi explains the significance of the the first chapter of his thesis: 'Trauma in the archives'.

German prosecutors probing Steinhoff CEO Markus Jooste (for accounting fraud)

German prosecutors probing Steinhoff CEO Markus Jooste (for accounting fraud)

The Money Show’s Bruce Whitfield interviews Steinhoff International Chairperson Christo Wiese.

So what exactly is radical economic transformation?

So what exactly is radical economic transformation?

Wits associate professor of economics Christopher Malikane speaks to Azania Mosaka about the term that is being bandied about.

Is it normal to have a curved penis? Dr Shingai explains

Is it normal to have a curved penis? Dr Shingai explains

Urologist Dr Shingai Mutambirwa says penile curvature is only a concern if it impedes a man's ability to have penetrative sex.

Who is Advocate Tembeka Ngcukaitobi?

Who is Advocate Tembeka Ngcukaitobi?

The EFF lawyer stole the show during the state capture report court battle.

Meet Shoprite’s Christo Wiese, ruler of retail (and 3rd richest African)

Meet Shoprite’s Christo Wiese, ruler of retail (and 3rd richest African)

Bruce Whitfield interviews the remarkable Wiese (net worth R100 billion!) about how it all began and where it’s going.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?