LISTEN: Expert troubled by 107 call between emergency operator and van Breda

The training of call operators at the City of Cape Town's 107 Public Emergency Communication Centre (PECC) has been called in to question.

This follows the circulation of Henri van Breda's emergency call, which was earlier scrutinised in court.

An emergency call centre operator says she initially thought the call made by Henri van Breda, the morning following his family's axe murder, was a prank.

LISTEN: Henri van Breda's call to emergency services: 'My family and I were attacked'

Janine Philander responded the call made by the triple murder accused on 27 January 2015 and many on social media have questioned her level of professionalism during the exchange.

Call centre professional Darryn Havenga explains that emergency call centres require specialised expertise, different to standard information centres.

He says that Philander should have extracted some key information before proceeding with van Breda's call.

Havenga says the PECC is meant to have an integrated technology system that automatically identifies and generates a caller's location and phone number.

He explains that this level of efficiency could allow operators to focus on assessing the emergency and the response services required at the scene.

The professionalism required in the emergency centre is so much different to any other call centre.

Darryn Havenga, senior call centre professional

The lack of compassion is definitely a problem.

Darryn Havenga, senior call centre professional

Take a listen to extracts from the call and analysis from Havenga and other listeners:

Read More
CT mosque launches app to keep congregation and community connected

CT mosque launches app to keep congregation and community connected

The Gatesville Mosque is harnessing the power of modern technology to help mark the start of the Muslim holy month of Ramadan.

Telkom confirms glitches with internet services

Telkom confirms glitches with internet services

Tech journalist Jan Vermeulen explains that most Telkom customers have complained about an intermittent connection.

No fingerprints found on axe or wall, testifies Sergeant at van Beda crime scene

No fingerprints found on axe or wall, testifies Sergeant at van Beda crime scene

A number of unidentified fingerprints were found in the van Breda house and Henri's were found on the knife used to injure him.

Van Breda 'emotionally triggered' by emergency call scrutinised in court

Van Breda 'emotionally triggered' by emergency call scrutinised in court

Emergency call centre agent Janine Philander testified that Henri van Breda sounded hesitant and giggled when he phoned for help.

Van Breda family had emergency numbers on fridge, says Marli's ex-boyfriend

Van Breda family had emergency numbers on fridge, says Marli's ex-boyfriend

Henri van Breda claims he didn't know any emergency numbers but Marli's ex testified that they were up on the family's fridge.

Henri van Breda's call to emergency services: 'My family and I were attacked'

Henri van Breda's call to emergency services: 'My family and I were attacked'

The chilling call Henri van Breda made to emergency services on the night his mother, father and big brother were hacked to death.

Popular articles
Home Affairs to follow up on special dispensation permit for Zimbabweans in SA

Home Affairs to follow up on special dispensation permit for Zimbabweans in SA

Home Affairs Minister Hlengiwe Mkhize says her department will respond to all Zimbabweans under special dispensation.

Pick n Pay's magnificent 7 errors with Super Animals cards

Pick n Pay's magnificent 7 errors with Super Animals cards

Pick n Pay has been alerted by customers to errors on the latest Super Animals cards.

Budget 2017: DA hoped for spending cuts, not tax increases

Budget 2017: DA hoped for spending cuts, not tax increases

The DA believes that raising taxes is not the answer to South Africa's economic woes and propose more cost-cutting for government.

5 most important years in anyone’s life (when it comes to investing)

5 most important years in anyone’s life (when it comes to investing)

How old are you? Financial advisor Warren Ingram discusses the five most important ages in anyone’s investment career.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?

5 reasons why the tourism industry is sceptical about the latest numbers

5 reasons why the tourism industry is sceptical about the latest numbers

The tourism industry is questioning the veracity of the surprisingly upbeat tourism figures and the timing of their release.