LISTEN: Expert troubled by 107 call between emergency operator and van Breda

The training of call operators at the City of Cape Town's 107 Public Emergency Communication Centre (PECC) has been called in to question.

This follows the circulation of Henri van Breda's emergency call, which was earlier scrutinised in court.

An emergency call centre operator says she initially thought the call made by Henri van Breda, the morning following his family's axe murder, was a prank.

LISTEN: Henri van Breda's call to emergency services: 'My family and I were attacked'

Janine Philander responded the call made by the triple murder accused on 27 January 2015 and many on social media have questioned her level of professionalism during the exchange.

Call centre professional Darryn Havenga explains that emergency call centres require specialised expertise, different to standard information centres.

He says that Philander should have extracted some key information before proceeding with van Breda's call.

Havenga says the PECC is meant to have an integrated technology system that automatically identifies and generates a caller's location and phone number.

He explains that this level of efficiency could allow operators to focus on assessing the emergency and the response services required at the scene.

The professionalism required in the emergency centre is so much different to any other call centre.

Darryn Havenga, senior call centre professional

The lack of compassion is definitely a problem.

Darryn Havenga, senior call centre professional

Take a listen to extracts from the call and analysis from Havenga and other listeners:


This article first appeared on CapeTalk : LISTEN: Expert troubled by 107 call between emergency operator and van Breda


Recommended

by NEWSROOM AI
Read More
Sindiwe Magona tells Thembi Mtshali-Jones' remarkable life story in new book

Sindiwe Magona tells Thembi Mtshali-Jones' remarkable life story in new book

Theatre Road: My Story is an inspiring account of Thembi Mtshali-Jones' life as told by her dear friend and writer Sindiwe Magona.

'There's this misunderstanding that if you get raped you just carry right on'

'There's this misunderstanding that if you get raped you just carry right on'

Rape Crisis director Kathleen Dey talks about the Birds and Bees programme which helps school children expose gender myths.

No fingerprints found on axe or wall, testifies Sergeant at van Beda crime scene

No fingerprints found on axe or wall, testifies Sergeant at van Beda crime scene

A number of unidentified fingerprints were found in the van Breda house and Henri's were found on the knife used to injure him.

Van Breda 'emotionally triggered' by emergency call scrutinised in court

Van Breda 'emotionally triggered' by emergency call scrutinised in court

Emergency call centre agent Janine Philander testified that Henri van Breda sounded hesitant and giggled when he phoned for help.

Van Breda family had emergency numbers on fridge, says Marli's ex-boyfriend

Van Breda family had emergency numbers on fridge, says Marli's ex-boyfriend

Henri van Breda claims he didn't know any emergency numbers but Marli's ex testified that they were up on the family's fridge.

[LISTEN] Van Breda's call to emergency services: 'My family and I were attacked'

[LISTEN] Van Breda's call to emergency services: 'My family and I were attacked'

The chilling call Henri van Breda made to emergency services on the night his mother, father and big brother were hacked to death.

Popular articles
Investigating SA's captive lion breeding industry and the lion bone trade

Investigating SA's captive lion breeding industry and the lion bone trade

Richard Peirce discusses his documentary 'Lions, Bones & Bullets', which follows the trade to the Far East.

'I think govt exists for the most vulnerable' - Midvaal mayor Bongani Baloyi

'I think govt exists for the most vulnerable' - Midvaal mayor Bongani Baloyi

Baloyi became SA's youngest mayor in 2013. He talks about 'being born into politics' and the principles that guide him.

No load shedding expected on Sunday says Eskom

No load shedding expected on Sunday says Eskom

Load shedding has been suspended for Sunday, but the system remains 'unpredictable'.

Open day season: How to choose the best school for your child

Open day season: How to choose the best school for your child

Parenting expert Nikki Bush has valuable pointers on what to keep in mind when matching your child to a school.

Zuma returns from Cuba, addresses 'hundreds' of supporters

Zuma returns from Cuba, addresses 'hundreds' of supporters

Former president Jacob Zuma arrived at OR Tambo International where supporters waited to give him a hero's welcome.

[WATCH LIVE] Joseph Shabalala's funeral service underway in Ladysmith

[WATCH LIVE] Joseph Shabalala's funeral service underway in Ladysmith

The music icon and Ladysmith Black Mambazo founder is being laid to rest in his home town in KwaZulu-Natal.

Load shedding to be suspended at 5pm, resumes on Sunday

Load shedding to be suspended at 5pm, resumes on Sunday

Eskom says 'improved generation system performance' will allow it to suspend load shedding at 5pm on Saturday.

[WATCH] Ndlovu Youth Choir's moving 'Homeless' tribute to Joseph Shabalala

[WATCH] Ndlovu Youth Choir's moving 'Homeless' tribute to Joseph Shabalala

The Ladysmith Black Mambazo founder will be laid to rest in Ladysmith on Saturday.

'High possibility' of load shedding continuing throughout Sunday

'High possibility' of load shedding continuing throughout Sunday

Stage 2 power cuts are scheduled until 6 am on Sunday, but Eskom says this could be extended.

 'When languages are being let go of in favour of English, we lose identity'

'When languages are being let go of in favour of English, we lose identity'

Joanne Joseph spoke to Play Africa founder and CEO Gretchen Wilson-Prangley on International Language Day.