Legislative gaps in timeshare industry probed by National Consumer Commission

The National Consumer Commission will be launching an investigation into conduct of major holiday clubs operating in South Africa.

The probe into the 'timeshare/ vacation ownership industry was announced by Commissioner Ebrahim Mohamed this week in light of a range of complaints by consumers.

Some of the allegations include complaints from customers who say they were duped into signing up for lifetime contracts ; overbooking and over-selling accommodation; excessive levy increases as well as threats of legal action if members cannot pay up.

READ: How to rid yourself of binding timeshare contracts

We have been receiving complaints about the time share industry for years now, we have received since I was the DGI in excess of 2 000 complaints.

Ebrahim Mohamed , National Consumer Commissioner

There were gaps in the legislation for instance that didn't cover consumer protection adequately. So we thought that a study of the entire industry from A-Z to cover not only consumer complaints but issues such as how are points calculated in the point system because that is the system that causes most of the complaints.

Ebrahim Mohamed , National Consumer Commissioner

Click on the link below for the full interview...


This article first appeared on CapeTalk : Legislative gaps in timeshare industry probed by National Consumer Commission


Recommended

by NEWSROOM AI
Read More
The globe's largest tobacco firm wants to create a smoke-free world. Here's how

The globe's largest tobacco firm wants to create a smoke-free world. Here's how

Philip Morris International (PMI), who owns Marlboro cigarettes, is on a mission to gradually stamp out combustible cigarettes.

Scientific data needed to rationalise Eskom staffing and wages - economist

Scientific data needed to rationalise Eskom staffing and wages - economist

Negotiations to end the wage dispute between Eskom and its employees have resumed. Economist Xhanti Payi shares his analysis.

Man who tweeted that Ferial Haffajee 'deserves a bullet' can be charged

Man who tweeted that Ferial Haffajee 'deserves a bullet' can be charged

Social media lawyer Emma Sadleir says that such online comments amount to crimen injuria and can be reported to police.

73% of Ethiopian coffee workers are women (and other Africa Connected insights)

73% of Ethiopian coffee workers are women (and other Africa Connected insights)

Pan-African broadcaster Lee Kasumba shares her first experience of Addis Ababa, Ethiopia on her #AfricaConnected journey.

How to rid yourself of binding timeshare contracts

How to rid yourself of binding timeshare contracts

Many of those who bought the idea of cheap holidays end up with points they can't use. How do you get out of the contract?

Excitement is building over Durban's 2022 Commonwealth Bid

Excitement is building over Durban's 2022 Commonwealth Bid

Durban sells itself as 'South Africa's playground', and anyone who has been on vacation to the city would agree that it offers world class entertainment.

Popular articles
[LISTEN] Father shares how he shot the man who raped his daughter

[LISTEN] Father shares how he shot the man who raped his daughter

Johannesburg father, Chris says he had just come back from work when he walked in on an employee raping his 17 year old daughter.

Why the PAC wants South Africa renamed Azania

Why the PAC wants South Africa renamed Azania

Pan Africanist Congress's Narius Moloto explains why it supports the name Azania, a word which he says has Arabic origins.

Is the lovable Winnie The Pooh a boy or girl?

Is the lovable Winnie The Pooh a boy or girl?

A trending Twitter debate has left social media users arguing over whether Winnie the Pooh is a girl or boy.

UPDATE: Chilling WhatsApp from Marli van Breda's ex-boyfriend read out in court

UPDATE: Chilling WhatsApp from Marli van Breda's ex-boyfriend read out in court

Marli van Breda's ex took the stand in the trial of triple murder accused Henri van Breda.

Bad temper? 6 tips on how to keep your anger in check

Bad temper? 6 tips on how to keep your anger in check

Anger is a strong and natural emotion that everyone experiences every now and again. Here's how to manage your reactions.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?