City of Joburg embarks on door to door campaign to resolve billing issues

The City of Johannesburg is embarking on a door-to-door campaign to not only educate its customers about paying their accounts on time but also attempt to resolve queries.

Speaking to host, Azania Mosaka, the City’s spokesperson, Kgamanyane Maphologela says the City of Johannesburg is at the receiving end of public backlash because of customer complaints.

He says the accuracy of bills is at the core of the grievances brought forward.

Certain customers have been complaining that our billing system is complex.

Kgamanyane Maphologela, Spokesperson, City of Johannesburg

We would also use the opportunity to do data cleansing whereby we would update the customer’s details and seeks to resolve some of their queries.

Kgamanyane Maphologela, Spokesperson, City of Johannesburg

Maphologela explains that the billing system is made up of various services including; water and sanitation, electricity, refuse removal, rates, and taxes. All of these form part of the complete bill.

If a customer is in arrears on any of the above mentioned, the city is by law, required to cut services, he says.

The bill is made up of both fixed and variable charges which some customers are unaware of.

Listen to the full interview in the audio below:


Recommended

by NEWSROOM AI
Read More
City of Joburg system failure will affect over 400 000 account holders

City of Joburg system failure will affect over 400 000 account holders

City is investigating whether tampering is the cause of massive billing system failure. Find out here what they recommend you do.

City of Joburg set to adopt Cape Town's billing system

City of Joburg set to adopt Cape Town's billing system

It has emerged that the City of Joburg’s billing crisis is much worse than initially thought.

Why you should double-check your cellphone contract plan

Why you should double-check your cellphone contract plan

There's always a catch with network service providers. Don't be left in the dark when it comes to carry-over data and airtime.

Botched billing system finally fixed, says City of Joburg

Botched billing system finally fixed, says City of Joburg

The City of Johannesburg says that it has officially fixed its previously faulty billing system and claims that its increased revenue.

City Power CEO talks #SmartMeters

City Power CEO talks #SmartMeters

Xolani Gwala and City Power CEO Sicelo Xulu discuss complaints around the billing on Smart Meters.

Popular articles
10 best business books reviewed on The Money Show in 2018

10 best business books reviewed on The Money Show in 2018

Know someone who’d appreciate a business book for Christmas? These were the best ones of the year…

'The corrupt use anti-corruption campaigns to divert attention from themselves'

'The corrupt use anti-corruption campaigns to divert attention from themselves'

Political analyst Steven Friedman says corrupt people use anti-corruption campaigns to neutralise those fighting corruption.

ANCWL calls on the ANC to suspend Pule Mabe

ANCWL calls on the ANC to suspend Pule Mabe

ANC Women's League says Mabe must be suspended pending the outcome of a sexual harassment complaint lodged against him.

'Evidence is solid. Poor people’s money was used illegally. Shivambu benefitted'

'Evidence is solid. Poor people’s money was used illegally. Shivambu benefitted'

Ray White interviews Pauli van Wyk, an investigative journalist with Scorpio at Daily Maverick.

RMB and a paediatric surgeon from Baragwanath came together to save little lives

RMB and a paediatric surgeon from Baragwanath came together to save little lives

Ray White interviews Prof Jerome Loveland (Paediatric Surgery at Wits and Baragwanath) and Gareth Armstrong (Rand Merchant Bank).

ANC Spokesperson Pule Mabe accused of sexual harassment

ANC Spokesperson Pule Mabe accused of sexual harassment

In a letter seen by Eyewitness News a 26-year-old woman says Mabe wanted to have sex with her in exchange for a job as his PA.

[LISTEN] EFF's Floyd Shivambu was a beneficiary of stolen money - Pauli van Wyk

[LISTEN] EFF's Floyd Shivambu was a beneficiary of stolen money - Pauli van Wyk

Journalist Pauli van Wyk outlines how VBS approved Brian Shivambu’s R1. 46m home loan, with a little help from his brother.

[WATCH] Johnny Clegg opens up about emotional 'The Crossing' video

[WATCH] Johnny Clegg opens up about emotional 'The Crossing' video

South African legend, musician Johnny Clegg talks about the moving recording of his track The Crossing by over 50 artists.