The City of Johannesburg is embarking on a door-to-door campaign to not only educate its customers about paying their accounts on time but also attempt to resolve queries.
Speaking to host, Azania Mosaka, the City’s spokesperson, Kgamanyane Maphologela says the City of Johannesburg is at the receiving end of public backlash because of customer complaints.
He says the accuracy of bills is at the core of the grievances brought forward.
Certain customers have been complaining that our billing system is complex.— Kgamanyane Maphologela, Spokesperson, City of Johannesburg
We would also use the opportunity to do data cleansing whereby we would update the customer’s details and seeks to resolve some of their queries.— Kgamanyane Maphologela, Spokesperson, City of Johannesburg
Maphologela explains that the billing system is made up of various services including; water and sanitation, electricity, refuse removal, rates, and taxes. All of these form part of the complete bill.
If a customer is in arrears on any of the above mentioned, the city is by law, required to cut services, he says.
The bill is made up of both fixed and variable charges which some customers are unaware of.
Listen to the full interview in the audio below: