Africa Connected

Global BPO competition, no match for Mauritius

On the last leg of her Africa Connected fact-finding mission for Standard Bank, acclaimed journalist Nikiwe Bikitsha stops by the Apollo Blake to get a better understanding of the BPO trend.

Business Process Outsourcing (BPO) is the practice of contracting business operations to a 3rd party service provider for the purposes of saving costs and creating job opportunities.

Originally made popular by manufacturing sectors worldwide, when the Mauritian government launched the ICT sector in the early 2000s, BPO gained momentum – quickly becoming the third pillar in its economy.

The government has done a lot to reduce the price of bandwidth – we have a very good network connectivity to the outside world… that really makes us competitive.

Vik Sonatun, General Manager at Apollo Blake

Today, Mauritius is in prime position. With its political climate considerably stable along with the benefit of being a bilingual nation, the country has become a very attractive location for the French market.

French companies are looking more into places where they are sure that the political situation is stable, and that’s Mauritius.

Vik Sonatun, General Manager at Apollo Blake

Click here to access the Africa Connected portal or click below to watch Nikiwe's full interview with Vik Sonatun.


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