10111 call center agents to down tools

Workers employed at the 10111 call centre will be embarking on a strike on Wednesday.

They are demanding that their salary level be upgraded from level 5 to salary level 7, which is R226 211 per annum.

President of the South African Policing union (Sapu), Mpho Kwinika, says the work study done by the police revealed that the 10111 call agents are less paid than their counterparts in the similar field.

These are the eyes and ears of the boots on the ground. These are the people who direct police vehicle to a crime scene. They link the police with the society.

Mpho Kwinika, President of SAPU

Their work is as important as the one of a police officer... these are the people who hear hysterical calls, people are killed while they are on the line listening.

Mpho Kwinika, President of SAPU

Kwinika says they've been trying to negotiate with the employer since 2013 and every year they are told about budget constraints.

He says 10111 call centre agents provide an important and essential service and should be treated as such.

This problem should not be attributed to members on the ground, it should be shouldered by the police for being unable to negotiate in good faith.

Mpho Kwinika, President of SAPU

He says Sapu is not asking that workers be moved to salary level 7 immediately, but should be a process that will be completed by the end of 2018.

Kwinika says he spoke to the new acting SAPS Commissioner, Lesetja Mothiba about the strike and he said they can go ahead with the strike because he has contingency plan in place.

To hear more of this interview with Sapu's Mpho Kwinika, listen below:


This article first appeared on CapeTalk : 10111 call center agents to down tools


Recommended

by NEWSROOM AI
Read More
Search continues for the third man after boat capsizes near Simon's Town

Search continues for the third man after boat capsizes near Simon's Town

NSRI head of drowning prevention Andrew Ingram explains how the pink rescue buoys have saved 43 lives since 2017.

SAHRC explains its stance on Agrizzi's fine and apology

SAHRC explains its stance on Agrizzi's fine and apology

The commission's spokesperson Buang Jones says the agreement reflects restorative and corrective measures.

Vicki Momberg loses bid to appeal conviction for using racial slurs

Vicki Momberg loses bid to appeal conviction for using racial slurs

She now has 30 days to approach the Supreme Court of Appeal for leave to appeal her conviction.

Police union threatens to shut down the 10111 centres

Police union threatens to shut down the 10111 centres

Sapu is threatening to close down the 10111 call centres around the country unless their members working there get salary hikes.

Problems at 10111 call centre needs to be solved urgently - SAPU

Problems at 10111 call centre needs to be solved urgently - SAPU

President of SAPU says issues at 10111 call centre may cause serious problems to service delivery if they aren't resolved at once.

10111 workers threaten to go on strike over salary dispute

10111 workers threaten to go on strike over salary dispute

South African Police Union members say suspended National Police Commissioner Riah Phiyega promised to increase their pay in 2013.

Popular articles
Fraudsters are getting professional, scamming consumers with ingenious methods

Fraudsters are getting professional, scamming consumers with ingenious methods

“It makes all of us a target to fraudsters,” warns Manie van Schalkwyk of the South African Fraud Prevention Service.

'We have evidence that the EFF and Julius Malema took bribes for tenders'

'We have evidence that the EFF and Julius Malema took bribes for tenders'

Arabile Gumede interviews Stefaans Brummer, a journalist at the amaBhungane Centre for Investigative Journalism.

Mail & Guardian: Hawks investigating Floyd Shivambu's Range Rover Sport purchase

Mail & Guardian: Hawks investigating Floyd Shivambu's Range Rover Sport purchase

Investigative journalist Thanduxolo Jika gives details of the report he filed on the EFF leader and the connection to VBS.

[WATCH] 'If this world were mine', grocery store impromptu rendition goes viral

[WATCH] 'If this world were mine', grocery store impromptu rendition goes viral

Khabazela shares tweets and Facebook posts that have gone viral.

Call for arrested drug mules to serve time in SA prisons

Call for arrested drug mules to serve time in SA prisons

Locked Up SA's Patricia Gerber wants government to have a prison transfer agreement so families are involved in rehabilitation.

How to buy a new car even if you don’t really have enough money for it

How to buy a new car even if you don’t really have enough money for it

South Africans are increasingly buying cars they can’t afford using balloon payments, says consumer journalist Wendy Knowler.

Forensic investigator pokes holes in Watson death probe

Forensic investigator pokes holes in Watson death probe

The recent findings of a private pathologist ruled out suicide as the cause of death of the former Bosasa boss.