It's back to business at 10111 call centres as negotiations continues

The Democratic Alliance visited the 10111 call centre in Midrand to conduct oversight following the recent strike by the call centre operators.

The call centre agents have been on strike demanding better wages and fair labour practices but the police union Sapu has temporarily suspended the strike to give the CCMA a chance to look at the matter without disruptions.

The DA's Kate Lorimer says everything is back to normal and the mood seems to be a relaxed one.

Read: 10111 call center agents to down tools

It seems to be full functional at the moment and calls have been taken as they come in.

Kate Lorimer, DA's Gauteng shadow MEC for Safety

She says the discussions are still ongoing through the CCMA.

If things don't go according to plan, contingencies plan have been put in place where the flying squad will be called in to assist.

If the negotiations don't go well we are going to see a situation where South Africans are put at risk because we don't have people in the call centre.

Kate Lorimer, DA's Gauteng shadow MEC for Safety

To hear more of this discussion, listen below:


This article first appeared on CapeTalk : It's back to business at 10111 call centres as negotiations continues


Recommended

by NEWSROOM AI
Read More
Union argues Saps has budget surplus to fund hike in 10111 operator salaries

Union argues Saps has budget surplus to fund hike in 10111 operator salaries

South African Policing Union (Sapu) is demanding an operator receive the same salary as a warrant officer in the police service.

10111 call center agents to down tools

10111 call center agents to down tools

According to Sapu president, 10111 workers are demanding that their salary level be upgraded from level 5 to salary level 7.

[LISTEN] How SAP is entangled in the Gupta web of controversies

[LISTEN] How SAP is entangled in the Gupta web of controversies

Investigative journalist Susan Comrie breaks down the ties between SAP, CAD House, Transnet and the Gupta family.

Read all the #GuptaLeaks? Ain't nobody got time for that! Here’s a summary…

Read all the #GuptaLeaks? Ain't nobody got time for that! Here’s a summary…

The Money Show’s Bruce Whitfield asks an amaBhungane investigator to summarise revelations from the “gift” that keeps on giving.

Sapu orders intelligence boss to withdraw his decision or face legal action

Sapu orders intelligence boss to withdraw his decision or face legal action

Police intelligence boss Major-General Pat Makushane ordered officers in his unit to be redeployed to clusters across the country.

Police union threatens to shut down the 10111 centres

Police union threatens to shut down the 10111 centres

Sapu is threatening to close down the 10111 call centres around the country unless their members working there get salary hikes.

SANDF troops to play support function at Sona, says acting top cop

SANDF troops to play support function at Sona, says acting top cop

Acting police commissioner Kgomotso Phahlane says there's nothing unusual about the deployment of 441 ANDF soldiers to Parliament.

Popular articles
Tom Moyane’s lawyer to represent Peter Moyo in battle with Old Mutual

Tom Moyane’s lawyer to represent Peter Moyo in battle with Old Mutual

Bruce Whitfield interviews Eric Mabuza who will represent the dismissed Old Mutual CEO in a court challenge against his firing.

Even upmarket boutiques offer lay-bys! Here’s what you need to know…

Even upmarket boutiques offer lay-bys! Here’s what you need to know…

Lay-by has taken off as a payment option in the last year or two, says consumer journalist Wendy Knowler.

The fascinating story of WeBuyCars (and why Naspers is pumping billions into it)

The fascinating story of WeBuyCars (and why Naspers is pumping billions into it)

The Money Show’s Bruce Whitfield interviews WeBuyCars founder Faan van der Walt for his weekly "ShapeShifter" feature.

[LISTEN] Jacques Pauw and NB Publishers issued with summons for R35m

[LISTEN] Jacques Pauw and NB Publishers issued with summons for R35m

Former State Security Agency director general Arthur Fraser says he has suffered repuational damage because of Pauw's book.

[WATCH] A group of men load impala carcass in taxi at Kruger National Park

[WATCH] A group of men load impala carcass in taxi at Kruger National Park

Khabazela shares tweets and Facebook posts that have gone viral.

Innovative medical glue replaces stitches and staples

Innovative medical glue replaces stitches and staples

Bio-Technology Ph.D. student at the Israel Institute of Technology Alona Shagan explains device similar to a standard glue gun.

[VIDEO] DA's Van Damme accuses family of racism, V&A Waterfront apologises

[VIDEO] DA's Van Damme accuses family of racism, V&A Waterfront apologises

The Democratic Alliance MP claims she was subjected to a racist tirade at Cape Town's V&A Waterfront and wants action taken.

I’ve never seen anything like this! – Simon Brown on Old Mutual vs Peter Moyo

I’ve never seen anything like this! – Simon Brown on Old Mutual vs Peter Moyo

The Money Show’s Bruce Whitfield interviews Simon Brown, Financial Educator at Just One Lap.

Court orders Gupta-linked Trillian to pay back R600 million to Eskom

Court orders Gupta-linked Trillian to pay back R600 million to Eskom

It also ordered the company to pay for all the costs of the application. Bruce Whitfield interviews EWN’s Clement Manyathela.