Callers frustrated at ongoing billing crisis, Mashaba responds

Johannesburg mayor, Herman Mashaba says he needs the technological capacity and capabilities to resolve a persistent billing crisis that has plagued the city for years.

702 listeners have complained about exorbitant utility bills.

Caller, Basil, says he had to fork out an extra R600 to pay off a R 9 000 bill he apparently acquired only a month after moving into his home.

They make me pay an additional R600 every month on top of what I am actually paying. Last month the electricity bill was R1 800 and I only live in the house with my friend and we are hardly there. We hardly cook, we hardly use anything..... these fellows are just out to mess up the system.

Basil, 702 caller

Responding to complaints, Mashaba says the billing crisis has been one of his biggest challenges.

It is not something that started yesterday, but to be able to fix this system unfortunately I need competent people who are corrupt free and a city with the technological capacity and capability to resolve these particular matters.

Herman Mashaba, Johannesburg mayor

Remember people were saying that I am here to perch people, its not about perching people... I cannot be expected to keep incompetent corrupt people to run this city. If anyone follows what is happening in the city in terms of ICT, at the beginning of the year I realised ICT was run as part of shared services run by someone who is an HR person.

Herman Mashaba, Johannesburg mayor

All residents whose accounts are in arrears due to a problem with the city’s billing system will have the interest charged on their accounts wiped off.

This is specifically for residents who have been in good standing with the city prior to February this year.

Click here for more from Mashaba...


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