On Sunday Morning, an Uber driver was attacked apparently with acid by a passenger that left his face and hands severely burned. This is the latest incident in what seems to be violent attacks directed at Uber drivers.
As a result, many Uber drivers feel unsafe and feel that the company does not care about their safety. They also believe that the App's introduction of cash payment could be the cause of the violence. General manager at Uber Jonathan Ayache says that this is not the case.
Drivers have been carrying cash for the longest time. This is not something Uber introduced to the industry.— Jonathan Ayache, General Manager at Uber
Ayache says that Uber's improvements to the track-ability and trace-ability of trips and transaction adds to the safety of both rider and drivers. He adds that they have been holding focus groups and listening sessions with drivers and are aware that some drivers feel unsafe with cash.
In response to this, Uber is rolling out a new feature called _cash indicator, _so that drivers can see before hand whether a trip is cash or not, so they can decide to take if they want to take the trip.
If they do not want to accept a cash trip because they feel unsafe, they don't have to. They will not be penalised in any way for not accepting a trip.— Jonathan Ayache, General Manager at Uber
Aycahe says that there are drivers who do not want to get rid of cash trips. They are not going to scrap that option on the App. He says that this is because Uber believes in choice for both riders and drivers.
Ayache says that Uber is aware of the latest incident and reached out to the family of the driver and are in contact with them. He adds that they have asked authorities to help the investigation along.
Listen to the full interview: