Vodacom customers weigh in on disappearing data

Vodcom customers were enraged when their data disappeared overnight. This was apparently caused by a problematic configuration of the service providers billing system.

Vodacom spokesperson Byron Kennedy says that they will reimburse people fully, but some feel that this incident is indicative of a bigger problem with Vodacom.

Read: Vodacom to reimburse customers by end of the morning

During an open line on the Eusebius Mckaiser show, Vodacom customers shared their thoughts on Vodacom's disappearing data.

I monitor my usage on a monthly basis, because their out-of-bundle and free calls come into effect after a certain point. I have always doubted the validity of my billing, and several times I had to question it and be credited with a refund.

Kirk, Vodacom Customer

I get about 20G of data on a monthly basis. I'm not on any main stream social media that would consume too much data. but 20 G does not last me a month. It's gone before the month ends. I have to add another 8G which costs me money.

Jay, Vodacom Customer

Other topics that were discussed the Open line was the sale of ANN7 and the New Age to Mzwanele "Jimmy" Manyi.

Read: ANN7 and New Age sale is effectively a transaction between Manyi and Guptas

Listen to the full open line below:


702 welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the 702 community a safe and welcoming space for all.

702 reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

702 is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
'Democracy  is in trouble if our children cannot read with comprehension'

'Democracy is in trouble if our children cannot read with comprehension'

702/CapeTalk host Eusebius McKaiser hosted a debate on literacy in South Africa.

Entrepreneurs on highs and lows of pushing own businesses

Entrepreneurs on highs and lows of pushing own businesses

Local entrepreneurs open up about taking the courageous leap to start from scratch and the challenges and success that brings.

[LISTEN] Caller challenges Eusebius on land disposition

[LISTEN] Caller challenges Eusebius on land disposition

‘I need you to provide me with an answer' - John from Edenvale, Gauteng

Vodacom to reimburse customers by end of the morning

Vodacom to reimburse customers by end of the morning

Spokesperson Byron Kennedy says the problem was a configuration change on their billing system.

Now you see it, now you don’t: Vodacom customers see red over missing data

Now you see it, now you don’t: Vodacom customers see red over missing data

Vodacom subscribers had data disappear from their phones overnight, leaving many angry.

Sim swap scam: "They get the pin number and then clean out your account"

Sim swap scam: "They get the pin number and then clean out your account"

Consulting forensic scientist David Klatzow gives a detailed break down of the sim swap scam where criminals are hijacking phones.

Popular articles
Dr Mbuyiseni Ndlozi opens up about his thesis

Dr Mbuyiseni Ndlozi opens up about his thesis

Ndlozi explains the significance of the the first chapter of his thesis: 'Trauma in the archives'.

German prosecutors probing Steinhoff CEO Markus Jooste (for accounting fraud)

German prosecutors probing Steinhoff CEO Markus Jooste (for accounting fraud)

The Money Show’s Bruce Whitfield interviews Steinhoff International Chairperson Christo Wiese.

Is it normal to have a curved penis? Dr Shingai explains

Is it normal to have a curved penis? Dr Shingai explains

Urologist Dr Shingai Mutambirwa says penile curvature is only a concern if it impedes a man's ability to have penetrative sex.

Nkosazana Dlamini-Zuma's simply did not do her job as  AU chair - analyst

Nkosazana Dlamini-Zuma's simply did not do her job as AU chair - analyst

Analysts weigh-in with very different views on Dlamini Zuma's failures and achievements as chairperson of the African Union.

Who is Advocate Tembeka Ngcukaitobi?

Who is Advocate Tembeka Ngcukaitobi?

The EFF lawyer stole the show during the state capture report court battle.

Meet Shoprite’s Christo Wiese, ruler of retail (and 3rd richest African)

Meet Shoprite’s Christo Wiese, ruler of retail (and 3rd richest African)

Bruce Whitfield interviews the remarkable Wiese (net worth R100 billion!) about how it all began and where it’s going.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?