Vodacom claims system upgrade caused disappearing data

Thousands of angry users saw data bundles and airtime disappear before their eyes overnight.

On Tuesday morning Vodacom spokesperson Byron Kennedy said the problem was caused by a configuration change on their billing system.

Also Read: Vodacom to reimburse customers by end of the morning

Vodacom vowed to make sure all its customers are reimbursed by the end of the morning.

TechCentral Journalist Duncan McLeod chats to Stephen Grootes about Vodacom's disappearing data.

He says Vodacom told him they were doing a system upgrade that turned out to be 'problematic.'

It affected 'top-up' and prepaid customers, not those on contracts, he adds.

Take a listen:

702 welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the 702 community a safe and welcoming space for all.

702 reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

702 is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
Austrian centre-right victor youngest head of state elected in Europe

Austrian centre-right victor youngest head of state elected in Europe

Sebastian Kurz came in with the most number of votes in Sunday's parliamentary election.

Wits suicide highlights need for student mental health support on and off campus

Wits suicide highlights need for student mental health support on and off campus

A Witwatersrand student jumped to her death from a building in Braamfontein on Saturday.

Mango workers will continue strike until agreement reached - Solidarity

Mango workers will continue strike until agreement reached - Solidarity

The flight crew are demanding an 8.5% salary increase.

Controversy around the Mzimvubu River Project funding

Controversy around the Mzimvubu River Project funding

Minister of Water and Sanitation‚ Nomvula Mokonyane is arguing water is needed for sugar farming and has asked China for funds.

Lynne Brown keeping mum over Eskom tender link claims

Lynne Brown keeping mum over Eskom tender link claims

Public Enterprises Minister Lynne Brown and her department have refused to comment on the latest allegations.

Vodacom to reimburse customers by end of the morning

Vodacom to reimburse customers by end of the morning

Spokesperson Byron Kennedy says the problem was a configuration change on their billing system.

Popular articles
It's not the end of the road... Top tips to improve your matric

It's not the end of the road... Top tips to improve your matric

"Recognise that it’s not the end, it’s the beginning." Expert advise for school-leavers who want to improve their results.

14 job titles that callers can't take seriously

14 job titles that callers can't take seriously

People do some very interesting things for a living, but some job titles are given more credit than others.

Pamela Nomvete on her downfalls as actress, and 'climbing back'

Pamela Nomvete on her downfalls as actress, and 'climbing back'

This week Xolani Gwala's speaks to former Generations actor Pamela Nomvete for #WhatInTheWorldHappenedTo feature.

Who is Advocate Tembeka Ngcukaitobi?

Who is Advocate Tembeka Ngcukaitobi?

The EFF lawyer stole the show during the state capture report court battle.

[WATCH] New adapted national anthem by students

[WATCH] New adapted national anthem by students

Fees Must Fall activists singing the national anthem with a new melody and phrases calling it a 'decolonised national anthem'.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?

Jack Mabaso resurrected on 'Generations The Legacy'

Jack Mabaso resurrected on 'Generations The Legacy'

Will Jack Mabaso's return to the realm of Generations boost ratings? Well it seems not all viewers are impressed by the come-back.