ConsumerTalk with Wendy Knowler

What are your rights when shopping at factory shops or reject stores?

Consumer journalist Wendy Knowler has helped shed light on the rights of consumers when dealing with factory shop defaults.

Read: What retailers don't want you to know about returning faulty items

She explains that at regular stores, consumers have a six month period in which to return, refund or repair defective products.

However, if consumers buy items knowing that have factory faults, they are not covered by the Consumer Protection Act.

Also read: Why you must think carefully before signing that gym contract

She answered several consumer-related questions during the ConsumerTalk Feature.

Got a consumer case you need help resolving?

Email: consumer@knolwer.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.

Take a listen to her describe a particular case experienced by a consumer:


This article first appeared on CapeTalk : What are your rights when shopping at factory shops or reject stores?


Recommended

by NEWSROOM AI
Read More
Only Germans take Black Friday more seriously than South Africans

Only Germans take Black Friday more seriously than South Africans

In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.

Beef mince or ground beef? A lesson on food labelling

Beef mince or ground beef? A lesson on food labelling

The one meat product is pure beef and the other has ingredients such as water, soya and other flavourants added into the mix.

We paid before the family arrived with the body – Old Mutual

We paid before the family arrived with the body – Old Mutual

Consumer journalist Wendy Knowler investigates after a poor family’s desperation to get a claim paid made headlines.

12 security tips to keep cellphone info and bank account safe from crooks

12 security tips to keep cellphone info and bank account safe from crooks

There have been a number of new cases where victims had their cellphones stolen and discovered their bank accounts were emptied.

Can’t find your phone? Drop everything – thieves can get into your banking app!

Can’t find your phone? Drop everything – thieves can get into your banking app!

Did someone steal your phone? Contact your bank without hesitation warns consumer journalist Wendy Knowler.

Everything you need to know about "fair wear and tear" on rented property

Everything you need to know about "fair wear and tear" on rented property

Property attorney Marlon Shevelew provides a comprehensive explanation of what constitutes “fair wear and tear” in lease agreements.

Popular articles
Considering emigration? Financial planner discusses the affordability of leaving

Considering emigration? Financial planner discusses the affordability of leaving

Can you afford to leave South Africa? Certified Financial Planner (CFP) Barry O'Mahony on what to consider before deciding.

'SAA’s collapse plays nicely into hands of a politically constrained Ramaphosa'

'SAA’s collapse plays nicely into hands of a politically constrained Ramaphosa'

After dithering for fear of spending political capital, SAA is now out of the President’s hands, says Pieter du Toit (News24).

Minister Fikile Mbalula appoints permanent Road Accident Fund board

Minister Fikile Mbalula appoints permanent Road Accident Fund board

Eyewitness News reporter Bonga Dlulane gives details of the new board and the mandate they have been given by the minister.

Jehova Retshepile Wena star Neyi Zimu has passed away

Jehova Retshepile Wena star Neyi Zimu has passed away

The Gospel star succumbed to a long illness on Wednesday night.

There is no Ubuntu in how Khanya Cekeshe has been treated - Thuli Madonsela

There is no Ubuntu in how Khanya Cekeshe has been treated - Thuli Madonsela

Former public protector says the eight-year sentence was too harsh and it shouldn't matter that he was not a Wits student.

‘South Africans are getting poorer and poorer because of politics’

‘South Africans are getting poorer and poorer because of politics’

SAA is a classic example, says Isaah Mhlanga, Chief Economist at Alexander Forbes Investments.

[VIDEO] People in amusement park thrown off ride in Thailand goes viral

[VIDEO] People in amusement park thrown off ride in Thailand goes viral

Khabazela shares tweets and Facebook posts that have gone viral.