FNB is arrogant, says spokesperson for heist victims

The entrance to the FNB Randburg branch in Johannesburg.. Picture: Reinart Toerien/EWN.

Towards the end of last year a First National Bank branch in Randburg got hit by robbers who stole a number of safety deposit boxes.

Soon after the FNB Parktown branch also got hit.

On 7 September FNB emailed heist victims to inform them that some items have been recovered.

FNB allegedly kept the items for 10 months; this is the first time the bank has put a process in place to return them.

The Money Show’s Bruce Whitfield interviewed Kelly Fraser, spokesperson for the robbery victims, and Lee-Anne van Zyl, CEO at FNB Points of Presence.

Listen to the interview in the audio below (and/or scroll down for quotes from it).

The sheer arrogance of FNB…

Kelly Fraser

According to FNB, you have to pay to have the right to get your items back.

Kelly Fraser

120 customers have accepted offers.

Lee-Anne van Zyl, FNB

It’s not true at all!

Lee-Anne van Zyl, FNB

We’re going through a second round [of displaying items that weren’t identified before].

Lee-Anne van Zyl, FNB

We’ve opened a website where customers can view the items.

Lee-Anne van Zyl, FNB

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