V&A Waterfront responds to claims of sewage water on customer's car

What do you do when after doing your shopping only to find your car in a huge puddle of effluent water?

This is the situation Lucille of Goodwood faced at the V&A Waterfront parking bay. She says it took over two hours for someone to attend to the problem.

V&A Waterfront spokesperson, Donald Kau says it took less than two hours to help Lucille.

He says the incident was the result of a drainage leak from a pipe that services a tenant kitchen, above where Lucille's vehicle was parked. It was not a sewage leak as reported.

This is definitely a lesson to be learned between our communication desk and our service personnel to getting to service complaints quickly, its something that we have to pay attention to.

Donald Kau, Head of communications at the V&A Waterfront

We have to make sure that customers are able to get in and around the precinct quickly without any hurdles.

Donald Kau, Head of communications at the V&A Waterfront

As a gesture of goodwill and apology, V&A Waterfront arranged a R1 000 car wash voucher on the spot for Lucille to get a full valet at the car wash facility within the mall.

More more listen here:


This article first appeared on CapeTalk : V&A Waterfront responds to claims of sewage water on customer's car


Recommended

by NEWSROOM AI
Read More
What you need to know about the new political party ZACP

What you need to know about the new political party ZACP

Capitalist Party of South Africa, a new party running in the 2019 general elections says 'don't vote for us, vote for our ideas.'

ANC disregarded its own policies when drawing party list - Melanie Verwoerd

ANC disregarded its own policies when drawing party list - Melanie Verwoerd

Political analyst and former ANC MP Melanie Verwoerd looks at the build-up to the elections the controversial ANC party list.

Yes you can win Lotto even when playing from the app, Ithuba confirms

Yes you can win Lotto even when playing from the app, Ithuba confirms

Ithuba allays listeners concerns that they are no winning tickets from the lottery app.

Elandsfontein aquifer under threat from mining company

Elandsfontein aquifer under threat from mining company

West Coast Environmental Protection Association launched an urgent interdict as the company continued to dewater the aquifer.

Save like a Local water saving campaign aimed at Cape Town tourists

Save like a Local water saving campaign aimed at Cape Town tourists

The "Save like a Local" campaign will focus on conscientising visitors about saving water while on holiday in the Mother City.

Zeitz MOCAA opens this week (and it's free on Heritage weekend)

Zeitz MOCAA opens this week (and it's free on Heritage weekend)

David Green Ceo at V&A Waterfront talks about the world’s largest museum dedicated to African contemporary art.

Popular articles
I come from having very little, to having a lot - Craig Gradidge

I come from having very little, to having a lot - Craig Gradidge

The Money Show’s Bruce Whitfield interviews Gradidge about his attitude to money (hopes and fears, successes and failures, etc.).

'The next Steinhoff is around the corner!'

'The next Steinhoff is around the corner!'

The Steinhoff-debacle happened while the world praised SA for its auditing standards. Bruce Whitfield interviews Dr Steven Firer.

'I left Australia for SA so that my sons can practice their religion in freedom'

'I left Australia for SA so that my sons can practice their religion in freedom'

A Muslim mom and former community spokesperson - now living in SA - recounts the deep-rooted history of Islamophobia in Australia.

Load shedding will be resolved permanently in a few weeks - Fikile Mbalula

Load shedding will be resolved permanently in a few weeks - Fikile Mbalula

ANC head of elections, Fikile Mbalula says the president is hard at work to resolve Eskom's problems.

Genesis of the Eskom problem is ANC looting says Eusebius

Genesis of the Eskom problem is ANC looting says Eusebius

Eusebius McKaiser facillitates a debate between callers about their frustrations due to load shedding.