V&A Waterfront responds to claims of sewage water on customer's car

What do you do when after doing your shopping only to find your car in a huge puddle of effluent water?

This is the situation Lucille of Goodwood faced at the V&A Waterfront parking bay. She says it took over two hours for someone to attend to the problem.

V&A Waterfront spokesperson, Donald Kau says it took less than two hours to help Lucille.

He says the incident was the result of a drainage leak from a pipe that services a tenant kitchen, above where Lucille's vehicle was parked. It was not a sewage leak as reported.

This is definitely a lesson to be learned between our communication desk and our service personnel to getting to service complaints quickly, its something that we have to pay attention to.

Donald Kau, Head of communications at the V&A Waterfront

We have to make sure that customers are able to get in and around the precinct quickly without any hurdles.

Donald Kau, Head of communications at the V&A Waterfront

As a gesture of goodwill and apology, V&A Waterfront arranged a R1 000 car wash voucher on the spot for Lucille to get a full valet at the car wash facility within the mall.

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