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Tax Ombud fights Sars on your behalf (send a complaint, it's free)

Our mandate is circumscribed… Even if a complaint doesn’t fall within our mandate, we don’t chase anyone away…

Judge Bernard Ngoepe, Tax Ombud

The majority of complaints are ruled in favour of complainants.

Judge Bernard Ngoepe, Tax Ombud

The Tax Administration Act created the Tax Ombud.

The Tax Ombud is appointed by - and reports directly to - the Minister of Finance.

The Tax Ombud is independent of SARS; its mandate must be executed impartially.

The Tax Ombud’s role is to resolve complaints.

It functions as a “check” on the authority of Sars.

The Money Show’s Bruce Whitfield interviewed Tax Ombud Judge Bernard Ngoepe for his weekly "The Science Of" feature.

Listen to the interviews in the audio below (and/or scroll down for more quotes from it).

We have a budget of something like R35 million.

Judge Bernard Ngoepe, Tax Ombud

There is no more room for a ‘skop and donner’ attitude.

Judge Bernard Ngoepe, Tax Ombud

We don’t deal with issues of quantum... We’re more concerned with issues of procedure…

Judge Bernard Ngoepe, Tax Ombud

We are entirely neutral.

Judge Bernard Ngoepe, Tax Ombud

In the past they [Sars] could just ignore us… since this year Sars have to give reasons if they don’t apply our recommendations…

Judge Bernard Ngoepe, Tax Ombud

I’m concerned about the delayed payment of refunds.

Judge Bernard Ngoepe, Tax Ombud

It’s not for us to compliment people for doing their work well.

Judge Bernard Ngoepe, Tax Ombud

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