MTN assures users all data services are back up and running

MTN users in some areas around the country have been experiencing network problems since Wednesday evening.

Reports suggest the problem is related to data services.

Jacqui O'Sullivan, spokesperson for MTN, spoke to The Midday Report about the network issues.

O'Sullivan explains that MTN undertook an upgrade of its network on Wednesday evening and unfortunately the upgrade didn't proceed smoothly.

She adds that subsequently, two network nodes were affected on Thursday morning, affecting Randburg in Johannesburg and Newlands in Cape Town.

It wasn't affecting voice calls, but data.

Jacqui O'Sullivan, Spokesperson for MTN

When we realised we had the problem we started to put the repairs in place and began redirecting the traffic away from the two faulty nodes.

Jacqui O'Sullivan, Spokesperson for MTN

O'Sullivan confirms that all data services in the country have been restored, but it is still correcting data reservation issues. She goes on to say no customer will be disadvantaged with regards to losing data.

We are busy rebooting the system that manages that.

Jacqui O'Sullivan, Spokesperson for MTN

For more on how the technical glitches at MTN were resolved listen here:


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