ConsumerTalk with Wendy Knowler

That's not what we paid for: Cape NGO left hanging after Glotrade botches order

A Cape Town-based education NGO may have to take legal action against electronic products supplier, Glotrade, after the company failed to reimburse them for an incorrect order.

The Social Project placed a repeat order for 200 Android tablets with Glotrade, including specific software and hardware specifications.

The NGO made full payment upfront as requested, of R207 000, in December last year, explains The Social Project founder Michael Darby.

However, the tablets - which were needed for their 'School in a Box' academic support programme - were not what they paid for.

Read: Freedom Bakery faces heat over food fraud allegations

Glotrade did not deliver on the correct device specifications and conceded to not testing the order before handing the batch over, Darby says.

The NGO eventually returned the devices but have waited several months to be reimbursed to no avail.

Darby explains that the money is well over 10% of the NGO's annual budget and operations have suffered as a result of the financial setback.

Also read: At own risk! What you need to know before signing that disclaimer

They were supposed to do testing on their side, to make sure they work, which they didn't do.

Michael Darby, founder of The Social Project

When the tablets arrived, we found that they were dramatically different.

Michael Darby, founder of The Social Project

It was a completely different Android build. The [charging] ports and buttons were in different places. There were different cameras, batteries and processors.

Michael Darby, founder of The Social Project

People took voluntary cuts in salaries so that we could make it through.

Michael Darby, founder of The Social Project

Meanwhile, consumer journalist Wendy Knowler has encouraged consumers to keep a trail of evidence that will prove the failure of service providers, should legal action be taken.

She emphasises the importance of documenting the specifications of what was ordered in any service agreement or transaction.

It always boils down to precise documentation around an order.

Wendy Knowler, consumer journalist

Listen to an elaborate explanation of the case and other consumer queries answered:

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


This article first appeared on CapeTalk : That's not what we paid for: Cape NGO left hanging after Glotrade botches order


Recommended

by NEWSROOM AI

702 welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the 702 community a safe and welcoming space for all.

702 reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

702 is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
SA-made Rolkem cake decoration products may not be safe to eat

SA-made Rolkem cake decoration products may not be safe to eat

The UK’s Food Standards Agency issued an advisory, claiming that Rolkem failed to confirm that their ingredients were safe to eat.

Top mistakes to avoid when insuring your phone

Top mistakes to avoid when insuring your phone

It's important to make sure that your policy covers you for the correct value of your phone and the current device you are using.

5  things corporates really must stop saying and writing to clients

5 things corporates really must stop saying and writing to clients

Here's some meaningless superfluous jargon corporates really should stop sending to clients says consumer journalist Wendy Knowler

Always ask why your credit application was rejected (and other useful tips)

Always ask why your credit application was rejected (and other useful tips)

Credit providers such as banks, cellphone companies and clothing stores must justify why a credit application has been rejected.

Consumer Talk: Who is responsible if you injure yourself while shopping?

Consumer Talk: Who is responsible if you injure yourself while shopping?

Consumer guru Wendy Knowler answers customer’s question about who is responsible if you injure yourself while shopping.

'Fake cheese' on the menu? Wendy Knowler talks dairy product dupes

'Fake cheese' on the menu? Wendy Knowler talks dairy product dupes

Consumer journalist Wendy Knowler says economic pressures on the dairy industry have driven costs up and affected production.

Popular articles
Madiba’s private secretary Zelda la Grange opens up about money (hers and his)

Madiba’s private secretary Zelda la Grange opens up about money (hers and his)

Bruce Whitfield interviews La Grange about her and Madiba's attitude to money (hopes and fears, successes and failures, etc.)

You’re either a ‘money slave’ or a ‘money master’ (says author of 'My Money')

You’re either a ‘money slave’ or a ‘money master’ (says author of 'My Money')

The Money Show’s Bruce Whitfield interviews Sugar Creek financial expert and author of “My Money” Gerald Mwandiambira.

How to make money through ‘buy-to-let’ (using very little of your own money)

How to make money through ‘buy-to-let’ (using very little of your own money)

Bruce Whitfield interviews Francois Janse van Rensburg, author of “Making Money through Buy-To-Let in South Africa".

Retirement: 8 biggest mistakes people typically make…

Retirement: 8 biggest mistakes people typically make…

The Money Show’s Bruce Whitfield interviews Galileo Capital Financial Advisor Warren Ingram.

Friday Profile: Nelson Mandela Foundation's Sello Hatang

Friday Profile: Nelson Mandela Foundation's Sello Hatang

This Friday Azania Mosaka explores the life of Sello Hatang, chief executive officer of the Nelson Mandela Foundation.

MTN Walk The Talk with 702: Get your entries in and be part of a united Joburg!

MTN Walk The Talk with 702: Get your entries in and be part of a united Joburg!

Join Joburgers from all walks of life come together peacefully, united in their diversity for a fun family day out.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?