call-centrejpg

MiWayLife CEO responds to complaints by call centre operators

MiWayLife CEO Craig Baker has responded to claims by its MiWayLife call center operators who say they are being forced to work overtime without pay, leading to late night shifts.

Stephen Grootes received an email in which an employee said they have been working 8am to 8pm shift for 35 days straight and no overtime has been paid. The employee who chose to stay anonymous wrote:

"If you decide to knock off at 5 you get a warning. 10 people have been mugged due to leaving work late from MiwayLife and the company still doesn't offer transport. One lady at gunpoint and still no counseling has been offered by the company and the next day they expected her to work."

Baker explained, however, an incentive was paid to those who worked long hours.

80% of our staff earn their money through incentives and we know November and December are very long months. We set ourselves a very big target for November and we agreed with the guys that we are going to push hard for the month and that required us hitting targets.

Craig Baker, MiWayLife CEO

In fairness to all the people that have called in, I think that for all but four days we pretty much did work 8 to 8. It was done with a very specific goal in mind to actually try and boost the guys earnings because as opposed to paying overtime we gave additional incentives.

Craig Baker, MiWayLife CEO

Most of the people that we find are unhappy about it are the guys that haven't made target or are struggling to make target or are under some kind of target review.

Craig Baker, MiWayLife CEO

He has confirmed that some employees have been mugged and alternatives were sought but then abused by staff.

We did try to organise some Ubers for some guys and found a little bit of abuse where they'd take the Uber to go out in the town for the evening.

Craig Baker, MiWayLife CEO

Click on the link below to listen to the full interview....


Recommended

by NEWSROOM AI
Read More
MiWay CEO will use hoax email fallout to tackle transformation

MiWay CEO will use hoax email fallout to tackle transformation

CEO says the decision not to press charges against the man behind the fake email had nothing to do with the fact that he is black.

MiWay CEO: We're not pressing charges against man behind fake email

MiWay CEO: We're not pressing charges against man behind fake email

MiWay CEO Rene Otto met with the man behind a hoax email that falsely implicated the insurance company in racist practices.

5 lessons I learned from the fake racist email debacle – MiWay CEO Rene Otto

5 lessons I learned from the fake racist email debacle – MiWay CEO Rene Otto

The Money Show’s Bruce Whitfield interviews Otto, a man who has learned a thing or five these last few weeks.

MiWay email hoax: "It was absolutely amazing just how much traction this got"

MiWay email hoax: "It was absolutely amazing just how much traction this got"

Emma Sadleir says the company can sue for defamation "which is loss of reputation".

Disgruntled client behind hoax email - MiWay CEO

Disgruntled client behind hoax email - MiWay CEO

MiWay CEO Rene Otto has described a bogus email, in which black clients are referred to as 'baboons', as "fake news on steroids".

Popular articles
[WATCH] Mabena's lack of agility has social media in stitches, we are Mabena!

[WATCH] Mabena's lack of agility has social media in stitches, we are Mabena!

Khabazela shares tweets and Facebook posts that have gone viral.

Uber takes to the skies with Uber Air and Uber Copter

Uber takes to the skies with Uber Air and Uber Copter

Uber Air’s flying taxis are specifically designed for short trips. Bruce Whitfield interviews Stuff magazine’s Toby Shapshak.

[WATCH] Beyoncé's side-eye leads Beyhive to bully NBA team owner's wife

[WATCH] Beyoncé's side-eye leads Beyhive to bully NBA team owner's wife

Khabazela shares tweets and Facebook posts that have gone viral.

Your employer can ask your doctor to write an affidavit to support a sick note

Your employer can ask your doctor to write an affidavit to support a sick note

Law says if a traditional healer is part of medical council with a registered number he or she can write a medical certificate.

South Africans are getting poorer and poorer at an increasing rate

South Africans are getting poorer and poorer at an increasing rate

Bruce Whitfield interviews Mike Schussler (Economists.Co.Za), Busisiwe Radebe (Nedbank) and Edward Kieswetter (Sars).

[WATCH] 400-metre hurdle race goes viral as athlete dives through finish line

[WATCH] 400-metre hurdle race goes viral as athlete dives through finish line

Khabazela shares tweets and Facebook posts that have gone viral.

Meet Sandile Shabalala, CEO of black-owned and controlled TymeBank

Meet Sandile Shabalala, CEO of black-owned and controlled TymeBank

TymeBank has no branches and no monthly fees. Most transactions are free. Bruce Whitfield interviews its CEO.