ConsumerTalk with Wendy Knowler

Check the T&Cs before booking your wedding supplier, warns Wendy Knowler

The wedding industry is big.

Nearly 190 000 couples get married every year in South Africa.

10 to 15% of weddings are called off, according to the Consumer Goods and Services Ombud's (CGSO).

Consumer journalist Wendy Knowler says some wedding venues have cancellation policies that are not in line with the Consumer Protection Act (CPA).

She says bridal couples should check the terms and conditions before signing a contract with a wedding venue.

Some venues charge a 25% cancellation fee, while others do not refund money if they cannot fill the date.

Other wedding vendors such as caterers, photographers, decor providers also have similar cancellation policies.

Knowler advises that there always be a detailed contract in place between bridal couples and wedding vendors.

The CPA states that suppliers are required to provide proof of their direct losses which justify their cancellation fee.

Very few bridal couples would have checked out those T&Cs.

Wendy Knowler, consumer journalist

They often discover too late there's either a no-refunds policy or it is not very generous to them.

Wendy Knowler, consumer journalist

Illness, death in the family, or financial constraints are among the common reasons why couples cancel weddings, she explains.

Listen to the full conversation on your consumer rights and a case study:

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


This article first appeared on CapeTalk : Check the T&Cs before booking your wedding supplier, warns Wendy Knowler


Recommended

by NEWSROOM AI

702 welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the 702 community a safe and welcoming space for all.

702 reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

702 is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
SA-made Rolkem cake decoration products may not be safe to eat

SA-made Rolkem cake decoration products may not be safe to eat

The UK’s Food Standards Agency issued an advisory, claiming that Rolkem failed to confirm that their ingredients were safe to eat.

Top mistakes to avoid when insuring your phone

Top mistakes to avoid when insuring your phone

It's important to make sure that your policy covers you for the correct value of your phone and the current device you are using.

5  things corporates really must stop saying and writing to clients

5 things corporates really must stop saying and writing to clients

Here's some meaningless superfluous jargon corporates really should stop sending to clients says consumer journalist Wendy Knowler

Always ask why your credit application was rejected (and other useful tips)

Always ask why your credit application was rejected (and other useful tips)

Credit providers such as banks, cellphone companies and clothing stores must justify why a credit application has been rejected.

Consumer Talk: Who is responsible if you injure yourself while shopping?

Consumer Talk: Who is responsible if you injure yourself while shopping?

Consumer guru Wendy Knowler answers customer’s question about who is responsible if you injure yourself while shopping.

'Fake cheese' on the menu? Wendy Knowler talks dairy product dupes

'Fake cheese' on the menu? Wendy Knowler talks dairy product dupes

Consumer journalist Wendy Knowler says economic pressures on the dairy industry have driven costs up and affected production.

Popular articles
From Cape to Cairo: 80-year-old Julia travels to Egypt using 20-year-old car

From Cape to Cairo: 80-year-old Julia travels to Egypt using 20-year-old car

‘It took approximately 4 – 5 months because I had to make some stops on the way for repairs.' - Julia Albu, the African Conquest

Madiba’s private secretary Zelda la Grange opens up about money (hers and his)

Madiba’s private secretary Zelda la Grange opens up about money (hers and his)

Bruce Whitfield interviews La Grange about her and Madiba's attitude to money (hopes and fears, successes and failures, etc.)

How to make money through ‘buy-to-let’ (using very little of your own money)

How to make money through ‘buy-to-let’ (using very little of your own money)

Bruce Whitfield interviews Francois Janse van Rensburg, author of “Making Money through Buy-To-Let in South Africa".

Retirement: 8 biggest mistakes people typically make…

Retirement: 8 biggest mistakes people typically make…

The Money Show’s Bruce Whitfield interviews Galileo Capital Financial Advisor Warren Ingram.

MTN Walk The Talk with 702: Get your entries in and be part of a united Joburg!

MTN Walk The Talk with 702: Get your entries in and be part of a united Joburg!

Join Joburgers from all walks of life come together peacefully, united in their diversity for a fun family day out.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?