Mugg & Bean agrees to pay medical bill of customer

A listener, Najet, who broke a tooth after biting a stone while eating a burger at Mugg & Bean restaurant says her medical bill to get her tooth fixed hasn't been paid.

She claims she has provided Mugg & Bean with all the necessary documents from her specialist but they haven't done anything about it.

She says it's has been five weeks and she is been in pain ever since.

I can't handle this pain...

Najet

Marketing executive at Mugg & Bean, Jacquie Schultz says the administrative process seems to have delayed the resolution of Najet's claim.

However, she says that it has been resolved and Najet's claim will be paid in the next 48 hours.

As Mugg & Bean we want to say that we do sincerely regret this and an inconvenience it has caused to Najet .

Jacquie Schultz, Marketing executive at Mugg & Bean

After I consolidated with my team last night we would to assure Najet that her bill will be settled within the next 48 hours.

Jacquie Schultz, Marketing executive at Mugg & Bean

Schultz says Mugg & Bean has never had this kind of experience before where a customer bit into a stone while eating their food.

To hear more of this conversation, listen below:


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