Insurance firm Liberty outlines reasons for rejecting cancer patient claim

A Cape Talk listener has shared how he's been left destitute after an insurance firm refused to pay out his policy claim.

Suren Narismulu, told Kieno Kammies that after being diagnosed with cancer, his claim was rejected by Liberty Life Insurance. Narismulu says it's because he'd failed to disclose that he was experiencing back pain following a car accident.

Head of Risk Products at Liberty, Henk Meintjes says Narismulu's case is currently with the office of the Ombudsmen.

He also added that he doesn't believe Narismulu's back pain was the reason for the claim being repudiated.

I think it is important to realise that if we sell policies or life insurance to people who are high risk of claiming because of pre-existing conditions, it will ultimately make the premiums very unaffordable...

Henk Meintjes, Head of Risk Products at Liberty

We actually publish our claim stats every year and it is something we are proud of.... Although you hear of a claim that's not been paid, in reality I think at Liberty we paying out a claim more frequently than every 8 minutes, billions of claims are being paid in valid claims every year.

Henk Meintjes, Head of Risk Products at Liberty

In that same publication we do publish claims that were not paid so that our clients can make sure that the cover they believe they have in place is really there.

Henk Meintjes, Head of Risk Products at Liberty

About 1% of claims submitted to Liberty, we discovered there was a problem of non-disclosure...

Henk Meintjes, Head of Risk Products at Liberty

To hear more of this interview with Liberty insurance, listen below:


This article first appeared on CapeTalk : Insurance firm Liberty outlines reasons for rejecting cancer patient claim


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