#WaterWatch

CoCT: Glitch means some residents face higher water bills

Cape Town residents shouldn't be surprised if this month's water bill is higher than usual.

The City of Cape Town says some customers might receive estimated bills even if their meters were read.

It's being put down to"technical challenges" with a new metering system.

Mayco member for Water, Xanthea Limberg says new contractors were appointed at the beginning of January after the 3 year meter reading contract came to an end.

The new contractor is obviously getting used to the route and so not being able to read as many meters as was the case before with the previous contractor.That will speed up as soon as the new contractor becomes far more familiar with the operations.

Cllr Xanthea Limberg, Informal Settlements, Water and Waste Services and Energy

The other thing is that we have moved from a third party electronic uploading system to an in-house electronic interface system. We have done testing in some areas for the uploading of the new system but as of January there were issues in uploading of data.

Cllr Xanthea Limberg, Informal Settlements, Water and Waste Services and Energy

About 25% of our customers will receive estimations for the month of January but we are correcting it and those customers we receive a rebate if the estimations are completely out of sync.

Cllr Xanthea Limberg, Informal Settlements, Water and Waste Services and Energy

Limberg says there will be no debt actions taken by the City until all the problems have been investigated and resolved.

She encouraged residents to make use of the City's self-help portal on its website to submit accurate meter readings.

The City has also welcomed the finance minister's announcement that R6 billion will be allocated towards drought relief in provinces that are experiencing water shortages.

To hear more of this interview with Xanthea Limberg, listen below:


This article first appeared on CapeTalk : CoCT: Glitch means some residents face higher water bills


Recommended

by NEWSROOM AI

702 welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the 702 community a safe and welcoming space for all.

702 reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

702 is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
#Budget2018: Everything you need to know

#Budget2018: Everything you need to know

Malusi Gigaba has delivered his maiden Budget speech in Parliament.

Day Zero pushed back to 9 July

Day Zero pushed back to 9 July

City of Cape Town deputy mayor Ian Neilson confirmed this on Tuesday, saying that it was due to a 0.5% weekly drop in storage dam levels and lower consumption levels.

[MUST READ] President Ramaphosa's State of the Nation Address

[MUST READ] President Ramaphosa's State of the Nation Address

President Cyril Ramaphosa is delivering his first State of the Nation Address in the National Assembly.

WC drought threatens livelihoods of seasonal workers - Agri WC

WC drought threatens livelihoods of seasonal workers - Agri WC

Agri Western Cape says more job losses can be expected on livestock farms, where seasonal workers are hardest hit by the drought.

Water and Sanitation Dept kicks off #SaveWater campaign in Cape Town

Water and Sanitation Dept kicks off #SaveWater campaign in Cape Town

The department is encouraging all South Africans to keep saving water as parts of country grapple with one of the worst droughts.

[GALLERY] Cape Town's downpour after long dry spell

[GALLERY] Cape Town's downpour after long dry spell

20 mm of rain nourished the Mother City on Tuesday and Capetonians welcomed it with open arms.

WWF Water Files: Power of pulling together

WWF Water Files: Power of pulling together

WWF's Christine Colvin shares ways in which communities can unite and have conversations around saving water in a drought.

'Boreholes have no major impact on groundwater resources'

'Boreholes have no major impact on groundwater resources'

The Money Show’s Bruce Whitfield interviews South African National Bottled Water Association Chairperson John Weaver.

[READ] City of Cape Town: Day Zero moves to 4 June

[READ] City of Cape Town: Day Zero moves to 4 June

Read Deputy Mayor Ian Neilson's statement crediting Capetonians water saving and generous farmers with the date push back.

Nifty 'Hippo Roller' barrel may help CT residents collect and carry heavy water

Nifty 'Hippo Roller' barrel may help CT residents collect and carry heavy water

An invention, known as the Hippo Roller, could be the solution to carrying heavy containers of water, should Day Zero arrive.

Popular articles
[LISTEN] Gauteng ANC accuses DA-led Tshwane administration of corruption

[LISTEN] Gauteng ANC accuses DA-led Tshwane administration of corruption

The ANC's regional leadership is expected to release more details in a press conference on Wednesday.

'Minnie understood he might become a target'

'Minnie understood he might become a target'

Marianne Thamm wrote the forward to 'The Lost Boys of Bird Island' and worked with Mark Minnie in editing the controversial book.

[WATCH] Dad dresses up as a mom so his sons don't feel left out on Mother's Day

[WATCH] Dad dresses up as a mom so his sons don't feel left out on Mother's Day

Khabazela shares Facebook posts, YouTube videos that have gone viral including one with the smartest dogs.

[LISTEN] Is your phone listening in on your conversations?

[LISTEN] Is your phone listening in on your conversations?

MD at World Wide Worx Arthur Goldstuck explains how your phone may record your voice conversations.

JHB CBD muggings - Where are the police ?

JHB CBD muggings - Where are the police ?

City of Joburg mayor Herman Mashaba says undocumented people living in the city make it difficult to combat crime.

'Black Tax'... working hard, earning well, but struggling financially

'Black Tax'... working hard, earning well, but struggling financially

Young(ish) South Africans tell stories of the mixed emotions they feel when supporting family members, and tips from an advisor.

Castro bodyguard shares tales of dictator’s double life and breath-taking wealth

Castro bodyguard shares tales of dictator’s double life and breath-taking wealth

Juan Sanchez shares stories of Fidel Castro that’ll make you re-examine everything you thought you knew about the Cuban dictator.