#WaterWatch

CoCT: Glitch means some residents face higher water bills

Cape Town residents shouldn't be surprised if this month's water bill is higher than usual.

The City of Cape Town says some customers might receive estimated bills even if their meters were read.

It's being put down to"technical challenges" with a new metering system.

Mayco member for Water, Xanthea Limberg says new contractors were appointed at the beginning of January after the 3 year meter reading contract came to an end.

The new contractor is obviously getting used to the route and so not being able to read as many meters as was the case before with the previous contractor.That will speed up as soon as the new contractor becomes far more familiar with the operations.

Cllr Xanthea Limberg, Informal Settlements, Water and Waste Services and Energy

The other thing is that we have moved from a third party electronic uploading system to an in-house electronic interface system. We have done testing in some areas for the uploading of the new system but as of January there were issues in uploading of data.

Cllr Xanthea Limberg, Informal Settlements, Water and Waste Services and Energy

About 25% of our customers will receive estimations for the month of January but we are correcting it and those customers we receive a rebate if the estimations are completely out of sync.

Cllr Xanthea Limberg, Informal Settlements, Water and Waste Services and Energy

Limberg says there will be no debt actions taken by the City until all the problems have been investigated and resolved.

She encouraged residents to make use of the City's self-help portal on its website to submit accurate meter readings.

The City has also welcomed the finance minister's announcement that R6 billion will be allocated towards drought relief in provinces that are experiencing water shortages.

To hear more of this interview with Xanthea Limberg, listen below:


This article first appeared on CapeTalk : CoCT: Glitch means some residents face higher water bills


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