Capitec Bank had the most satisfied customers (for the 5th year running) in 2017
Capitec Bank remains South Africa’s most loved bank.
This is according to the latest (Q4/2017) Consulta Customer Satisfaction Index.
The bank grew its satisfaction score to 85.3 points, a whopping 8.3 points above the industry average.
It's the fifth year in a row that Capitec Bank had the most satisfied customers.
Capitec Bank’s impressive customer satisfaction score comes despite ongoing attacks on the bank by short-seller Viceroy Research.
Capitec Bank has continued to acquire market share from the ‘Big Four’ banks in recent years, reportedly having a 9.3 million customer base mid-2017, second only to Standard Bank. In fact, its lowest score in the last three years is still higher than this year’s industry average, and higher than any score achieved by the other banks in the survey.Professor Adré Schreuder, Consulta
Consulta’s 2017 sample included 13 099 bank customers across various segments who were randomly selected to participate in the survey.
Affected areas include Western Jabavu, Jabavu, Mofolo Central, Molapo and White City.Read More
For two decades, Makate has been challenged the cellphone operating company through lengthy court battles to pay out the amount he feels is due to him for his invention of the "please call me".Read More
Valuable tips on ensuring an inheritance for your kids and educating them about money from personal finance expert Warren Ingram.Read More
The latest patents are 'deeply frightening'. Tech expert Toby Shapshak on the voice-profiling revolution in marketing.Read More
Signing up for the Karpowerships would be irresponsible and irrational, says energy expert Clyde Mallinson on The Money ShowRead More
Tough negotiations lie ahead for WTO members on lifting Covid-19 vaccine patent protections, says Salome Meyer (Cancer Alliance).Read More
"We’re not producing enough dentists," laments Dr. Bulela Vava, founder of the Public Oral Health Forum.Read More
Hospital groups aren't allowed to employ radiographers. Life Healthcare is fighting to have this changed, for important reasons.Read More
It is not just a court case that could become a problem for Apple.Read More
The Gold Fields board has greenlighted the R660m project. Bruce Whitfield interviews Martin Preece, Executive VP: South Africa.Read More