Capitec Bank had the most satisfied customers (for the 5th year running) in 2017
Capitec Bank remains South Africa’s most loved bank.
This is according to the latest (Q4/2017) Consulta Customer Satisfaction Index.
The bank grew its satisfaction score to 85.3 points, a whopping 8.3 points above the industry average.
It's the fifth year in a row that Capitec Bank had the most satisfied customers.
Capitec Bank’s impressive customer satisfaction score comes despite ongoing attacks on the bank by short-seller Viceroy Research.
Capitec Bank has continued to acquire market share from the ‘Big Four’ banks in recent years, reportedly having a 9.3 million customer base mid-2017, second only to Standard Bank. In fact, its lowest score in the last three years is still higher than this year’s industry average, and higher than any score achieved by the other banks in the survey.Professor Adré Schreuder, Consulta
Consulta’s 2017 sample included 13 099 bank customers across various segments who were randomly selected to participate in the survey.
The Covid-19 pandemic and the economic destruction in its wake has left some of us wondering if we'll ever be able to retire.Read More
Investors are not exactly confident to invest in shares and trade on the markets during these times.Read More
Lots of small businesses are going under or holding on by the skin of their teeth .Read More
On Monday many sectors of the economy will return to business as usual.Read More
Every day #702ShoutOut and Ninety One shines the spotlight an SMMEs doing great work during lockdown.Read More
The Ombud for Short Term Insurance’s aim is to resolve short term insurance complaints ''fairly, efficiently and impartially''.Read More
RunwaySale, an e-commerce fashion retailer, has received an investment of R100 million from an international private equity firm.Read More
One of six women chosen earlier this year may be the first to walk on the moon.Read More
Does regulation inconsistencies give reason to doubt that the Covid-19 response is driven by science?Read More
Unconstitutional? The Restaurant Association gets pushed to the back of the queue, after churches.Read More