Management at certain Home Affairs offices 'terrible': Malusi Gigaba

Home Affairs Minister Malusi Gigaba has admitted that the quality of management in certain Home Affairs offices is 'terrible'.

He's outlined some of the challenges the department will be dealing with head on to ensure that they are delivering the best possible services.

On Monday the department launched its “war on queues” campaign aimed at tackling the issue of long turn-over times.

Gigaba says many of the problems stem from the ratio of clients to service centres. Read: 'Home Affairs inefficiency costing SA economy billions'

We provide services to 56 million South Africans and millions of immigrants but we have 411 offices across the country.

Malusi Gigaba, Minister of Home Affairs

Gigaba adds that technical restraints also put offices under extra pressure.

Secondly, some of the difficulties emanate from the fact that some of the offices cannot be converted into live capture offices because they lack data network.

Malusi Gigaba, Minister of Home Affairs

The department has prepared an assessment report on how best they are going to manage queues, but Gigaba also admits that management in some offices is poor.

The third problem highlighted is that some of the areas we found to be lacking good quality leadership on the ground. The quality of management is some of our offices is quite terrible and we need to pay attention to it.

Malusi Gigaba, Minister of Home Affairs

The fourth problem is that in all Home Affairs office we have an unreliable network. You arrive at Home affairs offices and you are told that the system is offline. That is not because of Home Affairs or because the staff doesn't want to work, but if the system is offline there is nothing they can do.

Malusi Gigaba, Minister of Home Affairs

We have declared war on queues and it is going to be an ongoing campaign that we hope to be resolved by the end of this year.

Malusi Gigaba, Minister of Home Affairs

Gigaba says the solution requires the provision of a reliable network at its offices nationwide.

The department is also looking at expanding the footprint of its services through the banks.

To hear the rest of the interview with Minister Gigaba, listen below:


This article first appeared on CapeTalk : Management at certain Home Affairs offices 'terrible': Malusi Gigaba


Recommended

by NEWSROOM AI
Read More
'Home Affairs inefficiency costing SA economy billions'

'Home Affairs inefficiency costing SA economy billions'

Immigration Attorney, Gary Eisenberg says Home Affairs inefficiency in issuing visas and traveling papers in time is costing SA.

[LISTEN] Mars One candidate talks about her one way trip to another planet

[LISTEN] Mars One candidate talks about her one way trip to another planet

Sometimes you need to leave the planet you're on to truly appreciate it says aspiring extraterrestrial Adriana Marais

As I grew up, I discovered my own voice - up close with soul singer Langa Mavuso

As I grew up, I discovered my own voice - up close with soul singer Langa Mavuso

Singer-songwriter Langa Mavuso reflected on writing his first EP, recording with Red Bull Studios, and working with Black Coffee.

Home Affairs confirms Atul and Rajesh Gupta have valid SA passports

Home Affairs confirms Atul and Rajesh Gupta have valid SA passports

The details emerged in a written reply to an EFF Parliamentary question.

[LISTEN] 'Don't mind queuing but Home Affairs should have toilets'

[LISTEN] 'Don't mind queuing but Home Affairs should have toilets'

A listener suggests a few changes that may make long queues at Home Affairs more bearable.

[LISTEN]  Parly committee considering probe into Gupta naturalisation

[LISTEN] Parly committee considering probe into Gupta naturalisation

Parliament's Home Affairs Committee is one of four comittees that has been instructed to investigate allegations of state capture.

Political Desk: Gigaba to answer questions on  Gupta naturalisation

Political Desk: Gigaba to answer questions on Gupta naturalisation

Home Affairs Minister Malusi Gigaba will finally account to the Portfolio Committee on Home Affairs.

Land reform: government concerned about 'greedy farmers'

Land reform: government concerned about 'greedy farmers'

EWN reporter Mia Lindeque reports on the land reform dialogue on land reform hosted at the Gordon Institute of Business Science.

Jaunty Zuma commits to building SA economy

Jaunty Zuma commits to building SA economy

EWN reporter says President looked happy and bubbly while addressing the Heads of Mission Conference, even cracking jokes.

Popular articles
Want to start a small business? Lessons from a successful serial entrepreneur...

Want to start a small business? Lessons from a successful serial entrepreneur...

The Money Show’s Bruce Whitfield interviews Nic Haralambous, founder (at the cost of R5000!) of funky sock company Nic Harry.

Considering emigration? Financial planner discusses the affordability of leaving

Considering emigration? Financial planner discusses the affordability of leaving

Can you afford to leave South Africa? Certified Financial Planner (CFP) Barry O'Mahony on what to consider before deciding.

'SAA’s collapse plays nicely into hands of a politically constrained Ramaphosa'

'SAA’s collapse plays nicely into hands of a politically constrained Ramaphosa'

After dithering for fear of spending political capital, SAA is now out of the President’s hands, says Pieter du Toit (News24).

Jehova Retshepile Wena star Neyi Zimu has passed away

Jehova Retshepile Wena star Neyi Zimu has passed away

The Gospel star succumbed to a long illness on Wednesday night.

'Clearly those DA councillors that voted with ANC are expecting a reward'

'Clearly those DA councillors that voted with ANC are expecting a reward'

Unisa political analyst professor Lesiba Teffo weighs in on the elections that happened on Wednesday at the Johannesburg council.

There is no Ubuntu in how Khanya Cekeshe has been treated - Thuli Madonsela

There is no Ubuntu in how Khanya Cekeshe has been treated - Thuli Madonsela

Former public protector says the eight-year sentence was too harsh and it shouldn't matter that he was not a Wits student.

‘South Africans are getting poorer and poorer because of politics’

‘South Africans are getting poorer and poorer because of politics’

SAA is a classic example, says Isaah Mhlanga, Chief Economist at Alexander Forbes Investments.

[WATCH] Couple dancing in traffic has social media talking

[WATCH] Couple dancing in traffic has social media talking

Khabazela shares tweets and Facebook posts that have gone viral.

How to make your first R1 million (after that it just becomes so much easier)

How to make your first R1 million (after that it just becomes so much easier)

Rich. Wealthy. Financially free... Call it what you will; the first million is how you get there. Warren Ingram on his book...