Home Affairs Minister Malusi Gigaba has admitted that the quality of management in certain Home Affairs offices is 'terrible'.
He's outlined some of the challenges the department will be dealing with head on to ensure that they are delivering the best possible services.
On Monday the department launched its “war on queues” campaign aimed at tackling the issue of long turn-over times.
Gigaba says many of the problems stem from the ratio of clients to service centres. Read: 'Home Affairs inefficiency costing SA economy billions'
We provide services to 56 million South Africans and millions of immigrants but we have 411 offices across the country.— Malusi Gigaba, Minister of Home Affairs
Gigaba adds that technical restraints also put offices under extra pressure.
Secondly, some of the difficulties emanate from the fact that some of the offices cannot be converted into live capture offices because they lack data network.— Malusi Gigaba, Minister of Home Affairs
The department has prepared an assessment report on how best they are going to manage queues, but Gigaba also admits that management in some offices is poor.
The third problem highlighted is that some of the areas we found to be lacking good quality leadership on the ground. The quality of management is some of our offices is quite terrible and we need to pay attention to it.— Malusi Gigaba, Minister of Home Affairs
The fourth problem is that in all Home Affairs office we have an unreliable network. You arrive at Home affairs offices and you are told that the system is offline. That is not because of Home Affairs or because the staff doesn't want to work, but if the system is offline there is nothing they can do.— Malusi Gigaba, Minister of Home Affairs
We have declared war on queues and it is going to be an ongoing campaign that we hope to be resolved by the end of this year.— Malusi Gigaba, Minister of Home Affairs
Gigaba says the solution requires the provision of a reliable network at its offices nationwide.
The department is also looking at expanding the footprint of its services through the banks.
To hear the rest of the interview with Minister Gigaba, listen below:
This article first appeared on CapeTalk : Management at certain Home Affairs offices 'terrible': Malusi Gigaba