At a briefing on Thursday, The Independent Communications Authority of South Africa (Icasa) announced four new regulations to end-user and subscriber services.
Icasa further said that, while the regulations do not seek to directly or indirectly regulate costs, they improve regulations around data, SMS and voice services.
In the briefing Icasa said service providers must notify users when their data falls below 50%, 80% and 100% as this will enable consumers to monitor their usage and control spend on communication services.
Users will now be allowed to carry over unused data to the next month. All service providers are required to provide this option as this will ensure that consumers do not lose unused data as is the current practice.
Another regulation is Icasa expects all network providers to allow consumers to transfer data to other users on the same network and service providers will no longer be allowed to charge consumers out-of-bundle rates when data has run out without the consumers' specific prior consent.
Speaking to Azania Mosaka, founder and Editor at Techcentra, Duncan McLeod, said the process has been going on since last year and this is just a first phase in three phases that they envisage to deal with the cost to communicate in South Africa and this one deals with consumer protection.
They have come up with two sets of draft documents prior to this which I think the mobile operators in particular were rather taken aback by. But the final regulations, I think the mobile operators will be pleased with what will be presented in the final set of regulations.— Duncan McLeod, Founder and Editor at Techcentra
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