What to do when a car dealer rips you off?

CapeTalk listener Lilly bought her car in 2014, but shortly after buying it she started experiencing problems.

The vehicle was taken back to the retailer where it stayed for over a month, but after finally getting it back she realised the vehicle had been involved in an accident while in the care of the retailer.

So does Lilly have any legal options available to her?

Yes, says spokesperson at National Consumer Commission, Trevor Hattingh.

At the end of the day the office of the Ombudsman was established to assist the consumer, not the system.

Trevor Hattingh, National Consumer Commission spokesperson

We actually expect them to deliver on the mandate they were give to implement.

Trevor Hattingh, National Consumer Commission spokesperson

Hattingh says the industry pays the ombudsman to look after the needs of the consumers. The retailers have an annual subscription fee that they pay to the ombudsman.

But is there a conflict of interest in this arrangement?

We are working with them to come up with a new financial model for their sustainability.

Trevor Hattingh, National Consumer Commission spokesperson

Hattingh says if the ombudsman fail on their mandate, the consumer can approach the courts to get redress.

To hear the rest of the interview, listen below:


This article first appeared on CapeTalk : What to do when a car dealer rips you off?


Recommended

by NEWSROOM AI
Read More
[WATCH] Ever played rock-paper-scissors in standstill traffic?

[WATCH] Ever played rock-paper-scissors in standstill traffic?

What's Gone Viral's Khabazela shares the day's most popular tweets and videos.

[WATCH] Ever wondered what smoking does to your lungs?

[WATCH] Ever wondered what smoking does to your lungs?

What's Gone Viral's Khabazela shares tweets and a video of a woman being recorded picking her nose in front of a tinted car.

Simonstown locals up in arms over drunken sailors at naval base

Simonstown locals up in arms over drunken sailors at naval base

Ward Councillor 61, Simon Liell-Cock talks to Mike Wills about resident's complaints about unruly and rowdy inebriated sailors.

Pros and cons of buying vs leasing a car

Pros and cons of buying vs leasing a car

Car experts weigh in on how people's preferences and circumstances can impact the decision but be careful to read the fine print.

The Haval is taking over the SA market – Jacob Moshokoa, automotive journalist

The Haval is taking over the SA market – Jacob Moshokoa, automotive journalist

In the car feature, automotive journalist Jacob Moshokoa chats about his experiences at the Beijing motor show 2018

Car deal extras - what they can and can’t add to your finance contract

Car deal extras - what they can and can’t add to your finance contract

ConsumerTalk's Wendy Knowler lists what charges are allowed to be added...and what may not.

Car deal extras - what they can and can’t add to your finance contract

Car deal extras - what they can and can’t add to your finance contract

Know your rights. Consumer watchdog Wendy Knowler shares empowering information about car dealerships and their financing deals.

Understanding wholesale and retail options at second hand car dealers

Understanding wholesale and retail options at second hand car dealers

Consumer correspondent Wendy Knowler explains how second hand car sales work and who can get what deal.

New vehicle sales down by 9% year-on-year

New vehicle sales down by 9% year-on-year

South Africa’s new vehicle sales dropped by 9% year-on-year to 55 322 units in September.

Popular articles
'It turns out DA MP Natasha Mazzone was right about load shedding'

'It turns out DA MP Natasha Mazzone was right about load shedding'

Last month, Eskom shut down claims by the Democratic Alliance that load shedding was on the cards.

[WATCH] Commuters on station stop train from hitting passenger

[WATCH] Commuters on station stop train from hitting passenger

Khabazela shares tweets and Facebook posts that have gone viral.

[WATCH] How many people does it take to park a car?

[WATCH] How many people does it take to park a car?

Khabazela shares tweets and Facebook posts that have gone viral.

'We discuss stocks and options with our children at the dinner table'

'We discuss stocks and options with our children at the dinner table'

Bruce Whitfield interviews Basetsana Kumalo about her attitude to money (hopes and fears, successes and failures, etc.).

'Had abuser been a male teacher, we would have had a crazy outcry from society'

'Had abuser been a male teacher, we would have had a crazy outcry from society'

Pundits discuss the sexual misconduct allegations at Bishops Diocesan College in Cape Town.

[WATCH] Boy explaining what he heard when parents had sex goes viral

[WATCH] Boy explaining what he heard when parents had sex goes viral

Khabazela shares tweets and Facebook posts that have gone viral.

It's VW, but not as you know it - Why did Volkswagen change its logo?

It's VW, but not as you know it - Why did Volkswagen change its logo?

John Maytham asks what's behind Volkswagen's new-look logo...

[WATCH] Woman faints after hairdresser cuts 12-inch hair without telling her

[WATCH] Woman faints after hairdresser cuts 12-inch hair without telling her

Khabazela shares tweets and Facebook posts that have gone viral.