CapeTalk listener Lilly bought her car in 2014, but shortly after buying it she started experiencing problems.
The vehicle was taken back to the retailer where it stayed for over a month, but after finally getting it back she realised the vehicle had been involved in an accident while in the care of the retailer.
So does Lilly have any legal options available to her?
Yes, says spokesperson at National Consumer Commission, Trevor Hattingh.
At the end of the day the office of the Ombudsman was established to assist the consumer, not the system.— Trevor Hattingh, National Consumer Commission spokesperson
We actually expect them to deliver on the mandate they were give to implement.— Trevor Hattingh, National Consumer Commission spokesperson
Hattingh says the industry pays the ombudsman to look after the needs of the consumers. The retailers have an annual subscription fee that they pay to the ombudsman.
But is there a conflict of interest in this arrangement?
We are working with them to come up with a new financial model for their sustainability.— Trevor Hattingh, National Consumer Commission spokesperson
Hattingh says if the ombudsman fail on their mandate, the consumer can approach the courts to get redress.
To hear the rest of the interview, listen below:
This article first appeared on CapeTalk : What to do when a car dealer rips you off?