ConsumerTalk with Wendy Knowler

Restaurants can be held liable if they don't disclose food allergens on menus

Dining out can be a difficult experience for people with food allergies.

Allergy rates are on the rise throughout the world, and restaurants must do better to properly prepare allergen-free meals.

Read more: Reaserch reveals rise in food allergies in SA

Last week, actress and broadcaster Relebogile Mabotja was rushed to hospital after she had a salad dressing at a Col'Cacchio restaurant which contained nuts.

In a Twitter thread, Mabotja explains that she repeatedly asked the restaurant staff and chef about the ingredients in her meal.

Read: CT mom starts company to help kids with food allergies, makes medical wristbands

Col’Cacchio Holdings co-founder Kinga Baranowska says the dressing was not listed in the menu description out of intellectual property concerns.

Baranowska has committed to rectifying the omission and providing allergy training to staff at all 37 franchised stores countrywide.

Consumer journo Wendy Knowler says this case has raised many lessons for both patrons and restaurant managers.

Allergen specialist Dr Harris Steinman says managers have an ethical and moral responsibility to be transparent on menus.

Dr Steinman says the common allergens recognised by law include milk, eggs, fish, tree nuts, peanuts, wheat and soybeans.

These have to be labelled on products, according to legislation.

Read more: Freedom Bakery faces heat over food fraud allegations

When patrons ask about specific allergens, staff are required to disclose the ingredients in order to avoid any health risks such as anaphylactic shock.

The Consumer Protection Act can guarantee you will be in serious trouble if something goes wrong and you put your head in the sand.

Dr Harris Steinman, owner of FACTS (Food and Allergy and Consulting Services laboratory)

Dr Steinman insists that restaurant chefs and service staff should be trained on food allergies.

Take a listen to the discussion during the Consumer Talk feature:

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


This article first appeared on CapeTalk : Restaurants can be held liable if they don't disclose food allergens on menus


Recommended

by NEWSROOM AI

702 welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the 702 community a safe and welcoming space for all.

702 reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

702 is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
3 things about airline industry practice every flyer should know

3 things about airline industry practice every flyer should know

Consumer journalist Wendy Knowler talks overbooking, flight cancellations and other airline industry woes.

'South Africans are so used to shoddy service that it became their expectation'

'South Africans are so used to shoddy service that it became their expectation'

Consumer expert Adré Schreuder explains how companies measure customer satisfaction to improve on services offered.

Food fraud: Could you be eating fake honey?

Food fraud: Could you be eating fake honey?

CapeTalk's Pippa Hudson chats to consumer journalist, Wendy Knowler about adulterated (fake) honey.

Restaurants need to cut it with the pompous menu-speak, says Pete Goffe-Wood

Restaurants need to cut it with the pompous menu-speak, says Pete Goffe-Wood

Celeb chef and restaurateur Pete Goffe-Wood says he's had it with the pretentiousness of the local restaurant scene.

Reaserch reveals rise in food allergies in SA

Reaserch reveals rise in food allergies in SA

A study conducted by the Allergy Society of South Africa has uncovered new trends among people with allergies in South Africa.

Got bad allergies, eczema or asthma? Your eating habits may be partly to blame

Got bad allergies, eczema or asthma? Your eating habits may be partly to blame

Allergy expert Professor Mike Levin says hayfever, asthma, eczema, food allergies and anaphylaxis are most common in SA.

Popular articles
[Listen] Lottery responds to Tshepo's Fraud claims

[Listen] Lottery responds to Tshepo's Fraud claims

Phillemon Letwaba says Tshepo's case are some of the issues that they are dealing with on a daily basis.

'Citizens have a right to ask for identification from police during a roadblock'

'Citizens have a right to ask for identification from police during a roadblock'

Major General Michael Mohlala explains the procedure of conducting a roadblock and what to do when you are stopped.

[WATCH] What a 'braai' baby!  - boy cries hysterically for a braai!

[WATCH] What a 'braai' baby! - boy cries hysterically for a braai!

Khabazela shares Facebook posts that have gone viral, including an emotional confrontation of a bully.

'He told me people would want to keep him quiet at any cost'

'He told me people would want to keep him quiet at any cost'

Journalist Gavin Evans says the late Mark Minnie spoke to him about his fears that those he exposed in his book might harm him.

Jacques Pauw: We need more evidence on the 'The Lost Boys of Bird Island' book

Jacques Pauw: We need more evidence on the 'The Lost Boys of Bird Island' book

Investigative journalist and author Jacques Pauw shares his thoughts on 'The Lost Boys of Bird Island' book.

[WATCH] Kid goes from 'be a fart machine at work' to 'I love you dad'

[WATCH] Kid goes from 'be a fart machine at work' to 'I love you dad'

Khabazela shares tweets & videos that have gone viral including a parrot that told firefighters the F-word during its rescue.

'Black Tax'... working hard, earning well, but struggling financially

'Black Tax'... working hard, earning well, but struggling financially

Young(ish) South Africans tell stories of the mixed emotions they feel when supporting family members, and tips from an advisor.