Passenger denied travel for putting nickname on airplane ticket

A Kulula passenger recently had a nasty surprise when she was told she couldn't travel on the ticket she had booked.

Her ticket was booked under Bets Cloete but the name in her ID is Johanna Elizabeth Cloete.

The airline offered to refund her the cost of the her tickets, but she was forced to buy a more expensive ticket so that she could travel.

Aviation Security at South African Civil Aviation Authority (SACAA) Luvuyo Gqeke explains the rules and regulations when it comes to these matters. He is responding from the civil aviation perspective and not commercially, on behalf of the airline.

From the aviation security perspective, the regulations state that the passenger that is listed on the passengers manifest must be the same person on board, meaning the identification must be verified.

Luvuyo Gqeke, Aviation Security at SACAA

It seems at the end the names were corrected, which is what we would like to see from the Civil Aviation Authority that is what we would like to see...

Luvuyo Gqeke, Aviation Security at SACAA

To hear the rest of the conversation, listen below:

CapeTalk's Kieno Kammies also spoke to Trevor Hattingh Spokesperson at National Consumer Commission to find out what other ways can the passenger be assisted.


This article first appeared on CapeTalk : Passenger denied travel for putting nickname on airplane ticket


Recommended

by NEWSROOM AI

702 welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the 702 community a safe and welcoming space for all.

702 reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

702 is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
10 best South African ads of 2017

10 best South African ads of 2017

The Money Show’s Bruce Whitfield interviews branding and advertising expert Andy Rice.

Budweiser campaign tries to woo SA hearts and minds (and thirsty throats)

Budweiser campaign tries to woo SA hearts and minds (and thirsty throats)

Ad guru Andy Rice loves the new Budweiser campaign. The one by Kulula.com? Not so much…

You saw what happened at Eskom and SAA! - Dennis George (Fedusa)

You saw what happened at Eskom and SAA! - Dennis George (Fedusa)

Bruce Whitfield interviews Eyewitness News Senior Reporter Barry Bateman and Fedusa General Secretary Dennis George.

Kulula.com founder Gidon Novick talks about his money beliefs, hopes and fears

Kulula.com founder Gidon Novick talks about his money beliefs, hopes and fears

The Money Show's Bruce Whitfield interviews Novick about his attitude to the stuff that makes the world go 'round.

Happy 70th birthday, Comair! Happy 15th birthday, Kulula.com!

Happy 70th birthday, Comair! Happy 15th birthday, Kulula.com!

Comair is thought to be the only airline to have achieved profits for 70 consecutive years. Bruce Whitfield interviews its CEO.

Popular articles
Stealthing: a form of rape, says Dr Tlaleng

Stealthing: a form of rape, says Dr Tlaleng

'Stealthing' is the act of discreetly removing the condom without the knowledge or consent of the other party during sex.

Afroworld View employees left jobless, as DStv shuts it down

Afroworld View employees left jobless, as DStv shuts it down

CWU says 350 workers from Afroworld View will be paid at the end of the month even though the channel has closed.

[WATCH] Guy gives girlfriend the hood from his jacket but keeps coat for himself

[WATCH] Guy gives girlfriend the hood from his jacket but keeps coat for himself

Khabazela shares some of the most popular tweets, posts, and videos on 'What's gone viral'.

Two young boys go the extra mile to get a sick dog to a vet with just R7

Two young boys go the extra mile to get a sick dog to a vet with just R7

Peter and Jerry gave up their last R7 to get a sick community dog (Lady) to an Animal Welfare shelter for medical attention.