A Kulula passenger recently had a nasty surprise when she was told she couldn't travel on the ticket she had booked.
Her ticket was booked under Bets Cloete but the name in her ID is Johanna Elizabeth Cloete.
The airline offered to refund her the cost of the her tickets, but she was forced to buy a more expensive ticket so that she could travel.
Aviation Security at South African Civil Aviation Authority (SACAA) Luvuyo Gqeke explains the rules and regulations when it comes to these matters. He is responding from the civil aviation perspective and not commercially, on behalf of the airline.
From the aviation security perspective, the regulations state that the passenger that is listed on the passengers manifest must be the same person on board, meaning the identification must be verified.— Luvuyo Gqeke, Aviation Security at SACAA
It seems at the end the names were corrected, which is what we would like to see from the Civil Aviation Authority that is what we would like to see...— Luvuyo Gqeke, Aviation Security at SACAA
To hear the rest of the conversation, listen below:
CapeTalk's Kieno Kammies also spoke to Trevor Hattingh Spokesperson at National Consumer Commission to find out what other ways can the passenger be assisted.
This article first appeared on CapeTalk : Passenger denied travel for putting nickname on airplane ticket