Stuck in a timeshare contract? Here's some advice...

A number of people have been complaining about the timeshare industry and its operations.

The National Consumer Commission and the Department of Trade and Industry have received most these complaints.

The contract itself is beyond the short-term contract but in terms of common law, consumers have a right to give a supplier 30 days notice which is a reasonable contract for them to end that contract.

Thezi Mabuza, Deputy Commissioner at the National Consumer Commission

READ: National Consumer Commission to crack down on timeshare industry

During the inquiry, the suppliers most of these vacation club owners have agreed that if consumers want to opt out they will allow them to do so.

Thezi Mabuza, Deputy Commissioner at the National Consumer Commission

READ: Timeshare owner? You may soon get all your money back

The issue that we are struggling with is the money that they had paid in advance to this vacation that most of them could not even enjoy.

Thezi Mabuza, Deputy Commissioner at the National Consumer Commission

Mabuza says consumers who have been blacklisted and are denied opting out of their contract should contact the Consumer Goods and Services Ombud on 0860 000 272

ALSO READ: Legislative gaps in timeshare industry probed by National Consumer Commission

We are packaging the recommendations from the inquiry and they deal with the weaknesses in the legislation, the business model and some deal with the contracts.

Thezi Mabuza, Deputy Commissioner at the National Consumer Commission

Timeshare is a legal concept which allows one to own a share of a unit/apartment within a resort development for a determined period. A timeshare interest is, therefore, the exclusive use of accommodation in a property for a determined or determinable recurrent period of time annually.

Listen to the full interview below:


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