Home Affairs set to undergo an upgrade in move to paperless system

The Home Affairs Department has scheduled upgrades to its offices across the country, as part of its modernisation programme towards a completely paperless system.

The new live capture system will cover birth, marriage and death registrations and help streamline the application process as well as the way they're issued.

The upgrade which will result in disruptions in the issuing of passports and ID's is scheduled to begin on 13 July.

Azania Mosaka spoke to the department's CIO Thulani Mavuso to find out more about the systems upgrade and what they are doing to continually improve services.

We are going to be changing the back end of the system so that we are able to launch this additional module. Our live capture system currently has got passport and smart card module.

Thulani Mavuso, CIO at the Department of Home Affairs

The live capture system might not be available in certain offices come Monday.

Thulani Mavuso, CIO at the Department of Home Affairs

Mavuso has ensured citizens that measures have been put in place to ensure services run smoothly.

Citizens will not be affected, people who still want marriage, death, birth certificates will be able to use the old system. The only products that will be affected is the smart cards and the passports.

Thulani Mavuso, CIO at the Department of Home Affairs

Click on the link below to listen to hear more about the department's plans to improve services...


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