Streaming issues? Report here
money-show-thumbnailjpg money-show-thumbnailjpg
The Money Show with Bruce Whitfield
18:00 - 20:00
volume_up
volume_mute

Up Next: The Aubrey Masango Show
See full line-up
The Money Show with Bruce Whitfield
18:00 - 20:00
Home
arrow_forward
Business

What happens to your cell phone contract when you die?

2 August 2018 11:04 AM
Tags:
Vodacom
cell phone contracts

Vodacom and National Consumer Commission clarify what happens.

When Bronwyn Sharrock lost her husband in a motorcycle accident six weeks ago she found that his bank account was still being debited each month by Vodacom.

She visited the cell network provider with the hope of having the contracts of three phones which her husband was paying for cancelled, but she was told she has to continue paying for them.

Vodacom's Byron Kennedy explains how the terms of these contracts work even after death.

A mobile contract is no different to the like of a mortgage and credits cards, those do become the responsibility of the estate and that is the policy.

Byron Kennedy, Vodacom

Spokesperson at the National Consumer Commission, Trevor Hattingh says the family of the deceased must be afforded the right to cancel a contract when they approach any outlet.

One of the things we lack in the business environment is the fact that consumers are being treated like objects. I take your money and give you something in exchange and forget that you are also a human being with feelings. There should be some Ubuntu and some humanity.

Trevor Hattingh, Spokesperson at National Consumer Commission

A cell phone contract remains active until one of the parties involved terminates or cancels expressly in writing or any other recordable form.

Trevor Hattingh, Spokesperson at National Consumer Commission

A consumer has a right to cancel a contract at any stage of the contract at any stage but what must be understood is the consumer might be liable to pay for cancellation fees.

Trevor Hattingh, Spokesperson at National Consumer Commission

To hear the rest of the conversation, listen below:


This article first appeared on CapeTalk : What happens to your cell phone contract when you die?


2 August 2018 11:04 AM
Tags:
Vodacom
cell phone contracts

More from Business

gay-couple-parents-baby-interracial-relationship-family-adoption-surrogacy-123rf

How to gain a sense of purpose and spark 'outrageous achievement'

3 August 2020 7:36 PM

"When your thoughts are centred around the meaning of your life, you unleash immeasurable power,” says author Richard Wright.

Share this:
Read More arrow_forward

TikTok 123rf 123rfbusiness 123rfworld 123rflifestyle

Microsoft wants to buy TikTok. Donald Trump gives it 45 days to negotiate

3 August 2020 7:23 PM

[EXPLAINED] The Money Show’s Bruce Whitfield interviews Craig Wilson, Editor at Stuff Magazine.

Share this:
Read More arrow_forward

Nigeria flag nigerian 123rf 123rfAfrica 123rfBusiness

Shoprite pulls the plug on Nigeria (pop 206m) – trouble for SA companies abroad?

3 August 2020 6:34 PM

Shoprite is exiting the oil-rich but spending-money-poor nation. Bruce Whitfield interviews Dianna Games (Africa At Work).

Share this:
Read More arrow_forward

Candle Eskom 123rf 123rfbusiness 123rflifestyle

Eskom want its stolen money back – from Koko, Molefe, Singh (etc) and the Guptas

3 August 2020 6:27 PM

The process to recover the looted billions has begun. Bruce Whitfield talks to Steven Powell, Director in Forensics at ENS Africa.

Share this:
Read More arrow_forward

kodak-filmjpg

Kodak shares soar as it pivots to manufacturing ingredients for Covid-19 drugs

30 July 2020 8:52 PM

Kodak's repositioned itself so well, its share price jumped by more than 30% after already surging over 1000% in two days.

Share this:
Read More arrow_forward

Retirement planning personal finance 123rfpersonalfinance 123rflifestyle 123rf

What does the contentious Regulation 28 mean for your retirement funds?

30 July 2020 8:23 PM

On The Money Show, finance expert Warren Ingram explains why he believes the pros of the regulation outweigh the cons.

Share this:
Read More arrow_forward

man-suitcase-travel-tourism-hotel-bed-room-accommodation-stay-getaway-123rf

Tourism industry welcomes easing of regulations, 'but we need to do more soon'

30 July 2020 7:38 PM

TBCSA CEO Tshifhiwa Tshivengwa responds to new measures that allow intra-provincial leisure travel and accommodation bookings.

Share this:
Read More arrow_forward

200115-malegapuru-makgoba-ejpg

'My single most important aim is for load shedding to disappear from face of SA'

30 July 2020 6:20 PM

The Money Show's Bruce Whitfield interviews Eskom interim chair and Health Ombud, Prof. Malegapuru Makgoba.

Share this:
Read More arrow_forward

cellphone-mobile-phone-user-chat-texting-SMS-apps-city-skyline-123rf

Mobicel launches cellphone assembly plant in SA

30 July 2020 6:17 PM

Mobicel marketing director Yusuf Akoojee joined Joanne Joseph on the Afternoon Drive to share more on the development.

Share this:
Read More arrow_forward

Covid-19 insurance 123rf 123rfbusiness 123rflifestyle 123rfpersonalfinance

More insurers ready to 'settle' business interruption claims

29 July 2020 8:43 PM

Guardrisk's announced it will settle 700 small business claims, other insurance companies are following suit says Wendy Knowler.

Share this:
Read More arrow_forward