Top cars ranked on reliability, best after-sales service, and more

Which car brands provide the best after-sales service to their customers?

And, which cars are most likely to be recommended by their owners?

These are the questions answered by Cars.co.za's annual Ownership Satisfaction Survey.

Read: Local book details how car buyers are 'screwed by dealerships and banks'

Motor Journalist at Cars.co.za, Ciro De Siena explain that the survey has been running since 2015, and reveals some interesting insights.

The car that owners are more likely to recommend (by model):

1. Mercedes-Benz's A-Class

  1. Ford Everest
  2. Subaru XV
  3. Isuzu KB
  4. Toyota Hilux

The most reliable car:

1. Toyota's Hilux

  1. Subaru XV
  2. Suzuki Jimny
  3. Mazda CX-3
  4. Mercedes-Benz's A-Class

The vehicle with the best after-sales service (by brand):

1. Mercedes-Benz

  1. Suzuki
  2. Honda

The survey respondents own cars that are younger than five years old and that are serviced at a franchised dealership.

De Siena explains that the data findings of the survey greatly inform their annual Consumer Awards.

Read more: These are the best cars to drive this year (family, work, fun, you name it...)

We've been running the survey ever since 2015 and we've had over 15 000 verified surveys.

Ciro De Siena, Motor Journalist at Cars.co.za

The surveys are filled out by car owners themselves. It's very in-depth.

Ciro De Siena, Motor Journalist at Cars.co.za

Check out the Cars.co.za website for more on the survey results.

Listen to the insights discussed during CarTalk in The Pippa Hudson Show:


This article first appeared on CapeTalk : Top cars ranked on reliability, best after-sales service, and more


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