Tax payers could go back to filing returns manually if Sars system not fixed

According to a report by Mail & Guardian, it will cost the South African Revenue Services (Sars) R1 billion to fix problems with its IT infrastructure.

The system might be under threat due to the halting of the modernisation programme in 2014 after the now-suspended commissioner Tom Moyane took over.

Marc Sevitz of Tax Tim says it is scary to think that the system might collapse which means that taxpayers will have to go back to standing in queues rather than doing returns at the comfort of their own home or office.

Read: Understanding the technical glitches associated with Sars e-filing

You think what happened is that as changes were made and updates aren't done you start to see a lot of consequences and breakdowns in smaller areas of the systems which then impacts on everything in total.

Marc Sevitz, Tax Tim

For example, we have seen where taxpayers are asked to validate their banking details when they've had the same account for the past ten years. That is often the system, something in the background breaking and the system saying that person needs to go to a branch to validate their banking details.

Marc Sevitz, Tax Tim

As a result, a lot of taxpayers are experiencing delays or process malfunction and it is just causing a knock on effect that would lead to more manual processes.

Marc Sevitz, Tax Tim

With the closing of the tax season coming up in two weeks, Sevitz is optimistic that the system will be able to handle the rush without collapsing.

To hear the rest of the discussions of Sars IT infrastructure woes, listen below:


This article first appeared on CapeTalk : Tax payers could go back to filing returns manually if Sars system not fixed


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